Permissions for User Actions

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Staff users must have specific permissions in order to complete actions on a user's profile. This is a list of available user actions and the staff permissions they require.

User Action	Action Applies to Customer or Staff?	Permissions Required
Lock/unlock user	Both customers and staff	If the user is a customer: “Can lock user” If the user is a staff member: “Can lock staff user”
Verify user	Only customers	Requires the `offline_verification feature` setting to be enabled by Narmi. No specific permission required.
Resend invite	Only applies to staff users who have not reset their password after staff account creation.	Admins can only be resent an invite by other Admins. Regular staff users can be resent an invite by Admins or any staff user with “Can add staff user” permission.
Check for deleted transactions	Only customers	No specific permission required
Manage linked core user IDs	Only non-business customers	“Can manage user's linked core user ids”
Change core user ID	Only non-business customers	“Can change user core user id”
Update user	Only customers who are not business sub-users	No specific permission required
Create or update Billpay credentials	Only customers	“Can manage a users bill pay credentials”
Resend enrollment code	Only customers who have not verified their enrollment code	“Can resend password reset user”
Reset password	Only customers who have completed enrollment verification (if they haven’t completed enrollment code verification, we send them the enrollment code instead of a password reset). In UAT environments (but not production), this can also be used to generate a password reset link for staff members.	“Can resend password reset user”
Update email	Only customers	"Can change user email”
Login as user	Only customers	“Can emulate user”

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