Manage Users (Business Banking Only)

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Business users with Admin permissions can invite new staff, or sub-users, to their business accounts and grant them different access levels through Manage Users. Manage Users is available on the web app and mobile app.

In this article:

Add a New User

To invite a new sub-user to a business banking account:

  1. From the web app, select the Tools menu, then select Manage users.

    Aqua Bank interface with Manage users option highlighted in the Tools menu.


    From the mobile app, select the More menu, then scroll to the Login & Security section and select Manage users.

    Mobile More menu with Manage Users option highlighted.


  2. On the Team page that appears, select Add a new user.

    User management interface displaying team members and an option to add a new user.


    On mobile, select the person icon on the upper right.

    Team management mobile app interface showing list of team members and add a member icon highlighted.


  3. Under User info, add the new user’s first name, last name, email address, and phone number—which are all required. The same business email address may be used for multiple users. The phone number entered will be used for two-factor authentication. After entering information on the mobile app, select Next.

    Form to add a new user with access level options for Admin, Collaborator, and Viewer.


  4. Under Access level, select one of the following levels of access for the user: Admin, Collaborator, or Viewer.

    • Admin – Provide the user with full access, including adding new users and managing existing users. These users are similar to the account owner, but they do not need to exist in the core banking system.

    • Collaborator – Provide the user with access to specific accounts and specific permissions. For details, see "For Collaborators" below.

    • Viewer – Select the specific accounts the user can have view-only access to by checking the box next to the account name. The user can still make some changes like editing their two-factor authentication devices.

      For Collaborators
      When adding Collaborator access, follow these additional steps:

      1. Under Accounts, check the box next to the account(s) this user should have access to.
      Note: Collaborators must have access to All accounts (including future accounts) in order to see the "Freeze or unfreeze debit/credit cards" and "View account statements" permissions options in step 2 below.
      User management interface showing access levels. The account options are highlighted.

      2. Under Permissions, check the box next to the actions this user is allowed to make to the account(s) selected above.

      List of user permissions for money movement and account activity.


      The following permissions are available:

      • Make internal transfers – Allow the user to transfer funds from an internal account to an internal account.

      • Send ACH payments – Allow the user to send ACH payments to a third-parties that are not verified external accounts. If you have individual daily limits enabled, enter the individual's daily ACH payment limit. If you have a daily organizational ACH payment limit, the value entered must be less than or equal to that limit to continue. Please contact your Narmi Relationship Manager to enable individual daily limits for business sub-users. Once the individual daily limits are enabled, the default daily limit for new and existing users will be the organization's daily limit. (This applies to external transfers, wires, and ACH payments.) If no organization limit is configured, the default daily limit will be blank.

        Option to send ACH payments with a daily limit of five hundred dollars.

        Select View limits to view the business’ ACH payments disclosure and organizational/individual ACH payment limits.
        Permissions section showing options for money movement and internal transfers.


        Select the ACH payment tab in the dialog that appears. Once you finish adding a new user, this dialog will be updated to reflect the user's limit under "Individual user limits."
        To update the ACH payments disclosure, go to Narmi Command under Configurations > Institution settings > Institution Ach Payment Disclosure.
        For more information, go to ACH Payments.
        Popup showing organizational and individual limits for ACH payments. The ACH payment tab is highlighted.

      • Make external transfers – Allow the user to transfer funds from an internal account to a verified external account or from a verified external account to an internal account.
        Select the external account(s) the user should have access to, and if you have individual daily limits enabled, enter the individual's daily ACH transfer limit. If you have a daily organizational ACH transfer limit, the value entered here must be less than or equal to that limit to continue. Please contact your Narmi Relationship Manager to enable individual daily limits for business sub-users. Once the individual daily limits are enabled, the default daily limit for new and existing users will be the organization's daily limit. (This applies to external transfers, wires, and ACH payments.) If no organization limit is configured, the default daily limit will be blank.

        Settings for external transfers with Wells Fargo Bank selected showing daily limit of $500.


        Select View limits to view the business’ organizational and individual ACH limits.

        Permissions section showing options for money movement and internal transfers.


        Select the ACH transfer tab in the dialog that appears. Once you finish adding a new user, this dialog will be updated to reflect the user's limit under "Individual user limits." For more information, go to Schedule an ACH Transfer or Transfer Limits.

        Popup showing organizational and individual limits for ACH transfers. The ACH transfer tab is highlighted.

      • Full access to wire capabilities – Allow the user to send wires with or without a template, as well as manage templates and recipients. If you have individual daily limits enabled, enter the individual's daily wire transfer limit. If you have a daily organizational wire limit, the value entered must be less than or equal to that limit to continue. Please contact your Narmi Relationship Manager to enable individual daily limits for business sub-users. Once the individual daily limits are enabled, the default daily limit for new and existing users will be the organization's daily limit. (This applies to external transfers, wires and ACH payments.) If no organization limit is configured, the default daily limit will be blank.

        Checkbox for full access to wire transfer capabilities with daily limit of five thousand dollars.


        Select View limits to view the business’ organizational and individual wire limits.

        Permissions section showing options for money movement and internal transfers.


        Select the Wire tab in the dialog that appears. Once you finish adding a new user, this dialog will be updated to reflect the user's limit under "Individual user limits." For more information, go to Wire Transfers or Transfer Limits.

        Popup showing organizational and individual limits for wires. The Wire tab is highlighted.

      • Pay bills via bill pay – Allow the user to pay a bill online or set up future payments. Go to Bill Pay for more information.

      • Manage bill pay recipients – Allow the user to add or delete Bill Pay recipients via the web and mobile apps. Go to Recipients for more information. Note: Users cannot edit Bill Pay recipients in Narmi Banking and must edit recipients through the iPay application.

      • Make mobile check deposits – Allow the user to make remote deposits from the mobile app.

      • Approve transactions with dual approvals – Allow the user to approve wire transfers via the dual approvals feature. This permission is only available if the organization has the dual approvals feature enabled.

      • Freeze or unfreeze debit/credit cards – For more information on freezing/unfreezing cards, go to Cards. Note: Collaborators must have access to All accounts (including future accounts) in order to see this option.

      • View account statements – View e-statements in Documents. Go to Documents/Statements for more information. Note: Collaborators must have access to All accounts (including future accounts) to see this option.

        Manage users interface with All accounts checkbox highlighted.


  5. Select Send invite to finish. The new user receives an email with instructions to create their login credentials for Digital Banking. In UAT environments, a message appears onscreen with a link, which can be helpful for your financial institution when testing, since UAT environments do not send emails.
    Note: Invites sent to other users expire after 72 hours, so make sure the invitee can accept it within that time.

View or Edit Existing Users

Users with Admin access or account holders can edit user permissions. To view or edit the users of the business banking account:

  1. From the web app, select the Tools menu, then select Manage users.

    Aqua Bank interface with Manage users option in the Tools menu highlighted


    From the mobile app, select the More menu, then scroll to the Login & Security section and select Manage users.
    Mobile app More menu highlighting Manage users option.

  2. A list of existing users appears on the Team page.

    Team member list showing roles, statuses, and last login dates for each user.


    The following information shows for each user on the Team page:

    • Name – User's full name

    • Email – User's email address

    • Role – Either Account owner, Admin, Collaborator, or Viewer. Note: Account owners cannot be edited.

    • Status – Either "Active," "Pending," or "Deactivated." "Pending" users have not yet accepted the invite sent to them. To resend the invite, select the row of the pending user, then select Resend invite.

    • Last Login – The date the user was last signed in to Digital Banking

  3. On the Team page, select anywhere in the user's row to open that user's permission details and edit.

    Team member list with one team member highlighted.


  4. After making changes, select Save to finish. If the user is in "Pending" status, select Resend invite. Note: You cannot edit users in "Deactivated" status.

For accounts that have multiple users, the option is available to filter the list by role and status. Select the Filters menu, and select the box next to the Role or Status to be filtered.

Filter options for user roles and statuses in a management interface.

Deactivate a User

Users with Admin access or account holders can deactivate users so they cannot access the business banking account:

  1. From Manage Users on web or mobile, select the user you would like to deactivate.

  2. On the page that appears, select Deactivate user.

    User information section with fields for first name, last name, email, and phone number. Link to deactivate user is highlighted.

  3. Select Yes to confirm.

    Confirmation dialog asking to deactivate user.

Reactivate a User (Web Only)

Users with Admin access or account holders can reactivate sub-users who were previously deactivated. Note: This action is only available on the web app, not the mobile app.

To reactivate a user:

  1. From Manage Users, select the row of the user you would like to reactivate. Their status should be "Deactivated."

    Team member list showing roles and statuses. A deactivated user is highlighted.

  2. Scroll to the bottom of the page that appears and select Reactivate user.

    A deactivated team member's permissions page showing option to reactivate user.

The reactivated user's status displays as “Pending" until they log in and set up their credentials.

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