At this time, only institutions using PSCU card processing can allow users to replace cards, set travel notices, and view/copy card information. If your institution does not use PSCU, your users can only lock/unlock cards and customize card images.
Narmi Banking's card management features are designed to empower your customers, offering them greater control, flexibility, and peace of mind over their financial accounts. They can easily lock or replace cards to protect against fraud or easily add cards to their Apple or Android digital wallet for a seamless payment experience. Additionally, customers can request a credit limit increase for greater financial freedom.
There are two ways card management can be enabled in Narmi Banking:
Card Network Integrations – Your financial institution relies on an integration with a major credit card network, such as Mastercard, to enable this functionality. When controlling a card using this method, the result is immediate.
Core Banking Systems – The card control functionality is built into the core banking system. The following cores have built-in card controls: Symxchange, Corelation, and Silverlake. When controlling a card using this method, the result may not be immediate if the core is in "memo mode" or there is a core outage.
Card Conditions
The following conditions apply to card management in Narmi Banking:
Users can lock, unlock, set travel notices, and add to wallet for ATM, debit, or credit cards.
Users can only replace debit or credit cards (not ATM cards).
Users can only request limit increases on active debit cards (not ATM or credit cards).
Limit increase is only available to institutions on the Symitar core.
At this time, push provisioning (add to wallet) is only supported for Visa-branded cards.
Users cannot view or copy card information for locked cards.
Users can only lock or unlock ATM, debit, or credit cards when they are in an active state. Cards in a shipped state cannot be locked or unlocked.
Card Communications
For details on the email notifications sent to users who replace a card, go to End-User Communications - Cards.
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