Dual Approvals (Business Banking Only)

Dual Approvals is a control that requires two separate people to authorize an action. For web and mobile banking, Dual Approvals applies to wire transfers. With Dual Approvals, when an Org user with proper permissions submits a wire transfer, it is submitted for approval to all Org users with permissions to approve wires.

Dual Approvals is available to Organization (Org) Account Holders and Org users with Admin permissions. These users have all permissions, including those of editing org details, initiating wire transfers, and approving actions requiring dual approval. They can also grant various permissions to other members of the org, including the ability to initiate a wire and approve an action requiring dual approval.

Org Account Holders and Org users with Admin permissions can enable Dual Approvals at their org if the feature is offered by your institution. Please contact support@narmi.com if you wish for orgs with more than one Org Account Holder or Org user with Admin permissions to have the option of enabling dual approvals for their org.

Note: By default, an org that enables dual approvals cannot disable it without permission and action from your Staff (process described below). 

Enabling Dual Approvals

You can enable Dual Approvals within the web app. 

For Org Account Holders or Org users with Admin permissions to turn on dual approvals for their org:

1. From the name menu in the upper right corner, select Settings. 
2. Under Alerts & Security, select More.
   
3.  Scroll to the Dual Approvals toggle and turn it on.
   

Disabling Dual Approvals

In order for an org to disable Dual Approvals, an Org Account Holder or Org user with Admin permissions would then need to contact your staff for permission. If you decide to grant permission, a Staff user with proper permissions would do the following: 

1. Go to the Admin Platform and select Manage Users.
2. Select the user profile of the Org user making the request.
3. Select Actions and then select Enable opt-out of dual approvals.
   
   Once that is done, the Org user who made the request will be able to turn off the Dual Approvals toggle in Settings. 

Re-Enabling Dual Approvals

If the org wants to turn Dual Approvals back on, an Org Account Holder or Org user with Admin permissions would turn on the Dual Approvals toggle in Settings on the web app. After that, a Staff user with proper permissions would do the following: 

1. Go to the Admin Platform and select Manage Users.
2. Select the user profile of the Org user making the request.
3. Select Actions and then select Disable opt-out of dual approvals. 

Approving Wires

With Dual Approvals, when an Org user with proper permissions submits a wire transfer, it is submitted for approval to all Org users with permissions to approve wires on the web app and mobile app. A confirmation message appears to the submitter indicating it is awaiting approval. 

All users with permissions to approve wires receive an email when a wire is submitted for approval, as well as an onscreen message once they log in to the web app or the mobile app.

To review wire transfers via Dual Approvals:

1. Select Review now from the onscreen message (shown above) in the web or mobile app, or select the approval link in the email received.
   Alternatively, users can access approvals from the web app via Tools > Dual approvals, or from the mobile app via More > Login & Security > Dual approvals.
   
   
2.  On the web app, the Pending Approvals tab is shown by default. Select the box next to the pending wire transfer and choose to Approve or Reject.
   From the mobile app, pending approvals are on the top. Select the pending transfer to view details and Approve or Reject.
   
   A confirmation message appears letting you know the submitter was notified.
   The Org user who submitted the wire transfer receives an email notification on whether the wire transfer was approved or denied. Your institution can customize these email notifications, as well as the email notifications that go to users when wires need approval. To do this, go to the Admin Platform, select Institution Settings, and search for one of these settings:

• Dual Approval Approved Email Template
• Dual Approval Denied Email Template
• Dual Approval Requested Email Template

To view past approvals, select Approval History from the Dual Approval page on the web app. 
From the mobile app, Approval history is shown below pending approvals. The Approved transfers display by default. Select Rejected to view rejected transfers.

For information on wire statuses, go to Wire Statuses.