Delete Voided Transactions

This action finds and deletes any voided transactions for all the user's accounts by manually triggering a refresh of a user’s recent transactions from the core. This action only checks for transactions within the last 10 (non-business) days and deletes transactions that have an “unknown” state (not confirmed on the core) in Narmi’s database.

Note: Use caution with this action as it cannot be undone.

To delete voided transactions:

1. From the Admin Platform sidebar, select Customers/Members.

2. From the user list, select a user's name to open their profile.

3. From the Actions menu, select Delete voided transactions.

4. A confirmation message appears. Select Yes, delete voided transactions to proceed.