Consumer Account Opening for New Users

Our Consumer Account Opening platform provides your applicants with a simple flow that includes information entry, product selection, funding, and identity decisioning. Note: Currently, consumer account opening is available from a web browser, not our mobile app.

To manage pending or submitted applications, from the Admin Platform sidebar, select Account opening > Applications.

For existing users, go to Consumer Account Opening for Existing Bank Customers or Consumer Account Opening for Existing Credit Union Members.

Open a New Consumer Account

To open a consumer account as a new user from a web browser:

1. Welcome

Applicants start at your financial institution's welcome page. This URL is typically https://open.yourinstitutionname.com. To find your institution's account opening URL, from the Admin Platform, go to Configurations > Institution settings > Account Opening > New Account Opening URL.

The opening page asks whether the applicant has opened an account with your institution before. Select No, I’m a new customer to continue through the new user flow. If the answer is Yes, I’m a current or former customer, the applicant is taken through the existing user flow. If the answer is I started an application but didn’t finish it, they are taken to the continuing application flow.

If the applicant forgets they already have an existing account and answers No to this question, we determine whether they are an existing user when they enter their Social Security Number/ITIN and date of birth in step 4. If they have an existing account, we notify them onscreen and send them a verification code to proceed with the existing user flow.

2. Eligibility

For new users, a page with eligibility questions appears. These eligibility questions can be customized by your institution or the page can be removed entirely. The questions can also be customized so all users are eligible and none of the answers block the application. There is a 128-character limit for each question, but no limit on the number of questions. The questions can include hyperlinks, which open in a new browser tab, so users do not exit the account opening flow. Please contact your Narmi Implementation Manager to customize these questions.

Select Next.

If the applicant is not eligible to open an account based on their answers, a message appears informing them that they cannot open an account.

3. Joint Account

If eligible, the next page asks if the applicant wants to open a joint account. A progress bar on the left shows the application progress.

4. Your Info

Upon selecting Yes or No to a joint account, a form appears to enter personal details (all fields are required). If the applicant is opening a joint account, fields are provided for co-applicant information, which are the same fields required for the primary applicant. Applicants cannot use the same email address for both primary and joint applicants.

Scroll down for a list of descriptions for the fields on this page.

The following fields are available on the Your info page:

• First name

• Last name

• Social Security Number/ITIN

• Date of birth – For information on minors, go to Minor Applicants.

• Occupation – Your institution can turn this field on or off in the Admin Platform under Configurations > Institution settings > Ask additional fields > Consumer Account Opening tab > Occupation. Once turned on, it is required for customers. The occupation field is sent to Alloy and can be viewed in the Metadata field within Alloy. Note: We write occupation to the core for IBS, Silverlake, SymXchange, and the ESB, but we do not write occupation to core for DNA.

• Email address

• Phone number

• Certification checkbox – Select the box to certify citizenship and taxpayer identification. Please reach out to your Narmi Relationship Manager for questions on this checkbox.

• Residential address – The physical address

• Mailing address – Your institution can opt to have the mailing address separate from the residential address. This is configurable in Institution Settings > Has Mailing Address. This adds a Mailing address is the same as your residential address box, which is selected by default if added. Clearing the box opens a form to enter a different mailing address.
  Note: Different mailing and residential addresses are only supported on the following cores: Symitar, IBS, DNA, Correlation, Silverlake, and Enterprise Service Bus (ESB).
  If you would like to allow applicants to use P.O. boxes for mailing addresses, you can enable this in Configurations > Institution settings > Edit Allow P.O. boxes as mailing addresses for Digital Account Opening (DAO). Note: Support for P.O. boxes differs depending on your core and the way it is configured. Please contact your Narmi Implementation Manager for more information.

• CAPTCHA (optional) – Your institution can opt to include a CAPTCHA box for human verification at the bottom of the page. You can turn this box on or off in the Admin Platform under Configurations > Institution Settings > Ask Additional Fields > Consumer Account Opening tab > CAPTCHA.
  

  

  
  Select Next.

5. Existing Customer Check

At this point, we check whether the Social Security Number/ITIN entered already exists in our database or the core, and if so, the following page appears. This provides a streamlined process for the applicant to continue applying. Once they select Continue my application, we redirect them to a page where they enter information to find their account.

If the Social Security Number/ITIN entered does not exist in our database or the core, the applicant proceeds to the next step. If the applicant enters a correct date of birth and Social Security Number, but the email they entered does not match the core, we send a notification to the email address they entered. The notification asks the applicant to check the email associated with the institution for a link to continue the application. The default notification text can be customized in the Admin Platform under Configurations > Institution settings > DAO Existing User Email Mismatch Email Template.

6. Account Selection

On the Choose your accounts page, the applicant selects which of your financial institution’s product offerings they want to open, such as Checking, Savings, Certificates of Deposit, etc. To customize the product offerings at your financial institution, including restrictions on the number of products that can be opened, required products, recommended products, and hidden products, please contact support@narmi.com. For information on providing your applicants with an Account Opening URL that opens to specific products pre-populated on the application, go to Product-specific Links.
Selected accounts are shown at the bottom under Your selection.
Note: Applicants can only open one checking account per application, but can select other product types and open them at the same time.

Select Next.

7. Account Activity

If configured by your institution, the Account activity page contains customer due diligence questions for the applicant to answer. These custom questions give you the ability to capture an applicant’s intended usage of their accounts and help you build a risk profile for the account/applicant. For example, “Do you intend to write checks from this account?”
You can configure these questions (which can be yes/no, freeform, or dropdown) in the Admin Platform under Configurations > Institution settings > Customer Due Diligence Consumer Questions. For more information, go to Account Activity Questions. These questions can also be product-specific, depending on which product(s) the applicant selects on the Account Selection page. Go to Product-Specific Account Activity Questions for details.
Select Next.

8. Funding

Next, the applicant chooses a funding method—either an external bank account or a debit/credit card. To enable/disable ACH or card funding, please contact your Narmi Relationship Manager.

In the "Choose a funding method" section:

• To fund with a bank account by logging in, select Log in with your bank and follow the prompts to enter your banking credentials

• To fund with a bank account by manually entering account information, select Manually link a bank account. Enter the routing and account numbers, and select the account type. External account numbers are limited to 17 characters.

• To fund with a card, select Use a credit/debit card and enter the card information

The selected account information appears below "Your funding account" with an option to edit the account details.

Next, below the funding method, enter the amount of funding for each new account. Amounts must be entered in $0.25 increments. Your institution can customize minimum balances and maximum funding limits by product. Please contact support@narmi.com for assistance with setting the minimum balances and funding limits. For information on funding limits, go to Funding Limits.

Below the funding amount, enter the referral code, if applicable. Go to Refer A Friend for more details on referral codes.

Select Next.

9. Preferences

On the Preferences page, applicants can opt to receive a debit card at the mailing address associated with the account by turning on the Debit card toggle. The debit card option is available for checking or savings accounts if set up by your institution in Product List Manager. If the applicant selects checking and savings accounts that both offer debit cards and requests a debit card, only one card is sent for both accounts. For joint applications, if the applicant requests a debit card, the card is automatically sent to both applicants (this cannot be changed). Your institution can make the debit card required for checking accounts by updating the "Do you want to require a debit card?" setting in Product List Manager in the Admin Platform. If required, users will not be able to turn off the debit card toggle on the Preferences page. Your institution can also make the debit card pre-selected for the applicant by updating the "Do you want the debit card to be enabled by default?" setting in Product List Manager.

Also on the Preferences page, applicants can select Overdraft opt-in, if your institution provides this service. To edit the overdraft opt-in disclosure, go to the Admin Platform under Configurations > Institution settings > Courtesy Pay Disclosure.

The preferences step is optional for your institution. Reach out to your Narmi Relationship Manager to turn these preferences on/off or rename them.

Select Next.

10. Disclosures

The Review disclosures page can vary by financial institution. You can set up specific disclosures by product, which are shown depending on which products the applicant has selected. This is customizable in the Admin Platform under Configurations > Institution settings > Disclosures. This setting supports Markdown. Go to Markdown Guide for assistance with basic syntax.
Check the boxes to accept the disclosures and select Next.

11. Review

The final step is a review of the completed application before submitting it. Select Edit to be taken to a specific section of the application to update any information. All form information is saved automatically, so the applicant must select Next to move through the rest of the application to get back to the review page and submit.
Select Submit application to complete.

If the application is successful, a summary of the opened accounts and initial funding appears. For credit unions, the new member number is shown. A confirmation email is sent to the email address associated with the account. Your institution can customize these emails from our Admin Platform under Configurations > Institution settings > Application Approved Template. Note: There are separate templates for business and consumer applicants.

If your institution uses Narmi for Online Banking, users can select Enroll in online banking to create an online user profile.

If your institution would like to hide the account number, routing number, and direct deposit number on the Approval page, go to the Admin Platform under Institution Settings > Approved screen show account information, and set it to False.

If additional documents are required, instead of the approval page, the applicant is prompted to take a photo of their government-issued ID as well as a selfie. This flow occurs only for institutions integrated with Vouched. Go to Application Statuses for more information about the Docs Requested flow.

Continue a Consumer Application

Users can easily continue a consumer application at the step where they left off, without having to re-enter their information.

To continue an application from a web browser:

1. From the account opening URL, select I started an application but didn’t finish it.
   

   

   
   Or, the applicant can continue their application from the link provided in the continuation email they receive. The link in the email takes them to step 4.
   The continuation email is optional and you can send it to the applicant from the Admin Platform. Navigate to the user’s application view, select the three dots on the upper right, and select Send Continuation Email. For more information, go to Application Actions.
   
   

2. Enter the email address used to start the application and select Next.
   

3. To verify the email address, a verification code is sent to the email associated with the in-progress application. The code expires after 10 minutes. Enter the code and select Next.
   

4. The in-progress application appears. Select the application, then select Next to continue applying.