Consumer Account Opening in Digital Banking
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Consumer Account Opening in Digital Banking

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Article summary

Your customers or members who are currently Digital Banking users can open additional accounts directly from their web browser. To set up this functionality, please contact your Narmi Relationship Manager. 

This functionality is only available to institutions that 1) have Consumer Account Opening AND 2) use Narmi for both Account Opening and Consumer Digital Banking. 

Current Digital Banking users are NOT sent to Alloy for identity decisioning. Since they are active customers of your institution, and already logged in when applying, this allows faster opening of additional accounts.


Once enabled, to open an additional account from Digital Banking:

  1. In the web app, select Tools, then select Open an account.
  2. The application opens with the existing user’s information pre-populated from the core. For security purposes, the date of birth and Social Security Number are hidden.
    Note: If an applicant changes any of the information that was pre-populated, the changes they make will not be written to the core, except for the residential and/or mailing address—if set up to do so. If your institution has Institution Settings > DAO Will Update Existing User Address set to True, then the residential and/or mailing address will be written to the core when changed by the applicant.

    The following fields are available on the Your info page:
    • Do you want to open a joint account? – Select Yes to add a co-applicant. Additional fields are provided for co-applicant information, which are the same fields required for the primary applicant.
    • First name
    • Last name
    • Social security number/ITIN
    • Date of birth – For information on minors, go to Minor Applicants.
    • Occupation – Your institution can turn this field on or off in the Admin Platform under Institution Settings > Ask Additional Fields > Consumer Account Opening tab > Occupation.  Once turned on, it is required for customers. Note: We write occupation to the core for IBS, Silverlake, SymXchange, and the ESB, but we do not write occupation to core for DNA.
    • Email address – The email address cannot be changed once verified.
    • Phone number
    • Certification checkbox – Select the box to certify citizenship and taxpayer identification. Please reach out to your Narmi Relationship Manager for questions on this checkbox.
    • Residential address
    • Mailing address – Your institution can opt to have the mailing address separate from the residential address. This is configurable in Institution Settings > Has Mailing Address. This adds a Mailing address is the same as your residential address box, which is selected by default if added. Clearing the box opens a form to enter a different mailing address.
      Note: Different mailing and residential addresses are only supported on the following cores: Symitar, IBS, DNA, Correlation, Silverlake, and Enterprise Service Bus (ESB).
      If you would like to allow applicants to use P.O. boxes for mailing addresses, you can enable this in Institution Settings > Edit Allow P.O. boxes as mailing addresses for Digital Account Opening (DAO). Note: Support for P.O. boxes differs depending on your core and the way it is configured. Please contact your Narmi Implementation Manager for more information.

      A progress bar on the left shows the application progress. Select Next.

  3. On the Choose your accounts page, applicants select which of your financial institution’s product offerings they would like to open, such as Checking, Savings, or Certificates of Deposit. To customize the product offerings at your financial institution, including restrictions on the number of products that can be opened, required products, recommended products, and hidden products, please contact support@narmi.com.
    Note: If a product is marked as "required" in the Consumer Account Opening for New Users application flow, it is hidden and not required in this flow, since the applicant will have already opened the required products with their first account.

    Selected accounts are shown at the bottom under Your selection.
    Select Next.

  4. If configured by your institution, the Account activity page contains customer due diligence questions for the applicant to answer. These custom questions give you the ability to capture an applicant’s intended usage of their accounts and help you build a risk profile for the account/applicant. For example, “Do you intend to write checks from this account?”
    You can configure these yes/no questions in the Admin Platform under Institution Settings > Customer Due Diligence Consumer Questions. The questions and the applicant’s responses are displayed in the application view and Application Record/Membership Card of the Admin platform, and the "account_activity_answers" column of the Consumer Account Applications report.

  5. Next, the applicant chooses a funding method—either one of their existing accounts at your institution, an external bank account, or a debit/credit card.

    Option to Skip Funding
    During the Funding step, applicants who select account types with a $0 minimum balance amount have the option to skip funding by selecting “No” to “Do you want to fund your account now?” If the applicant selects “Yes,” options for funding appear. Your institution can configure this functionality in the Admin Platform under Institution Settings > When minimum balance is $0, and this setting is true, hide the funding page from the AO flow. If the applicant selects multiple products and at least one does not have a $0 minimum balance, they will see the funding screen and this question is hidden. In this case, the applicant can choose to keep the funding amount as $0 for the account(s) with $0 minimum balance.

    In the "Choose a funding method" section:
    • To fund with an existing internal account at your institution, select Use a [Your FI Name] account, then select an account from the menu provided. Note: The selected account must have sufficient funds or an error message will appear.
    • To fund with a bank account, select Link a bank account and choose to Automatically add or Manually add.
      • For automatic verification, select the financial institution and follow the prompts to log in.
      • For manual verification, select the account type, then enter the routing and account numbers.
        After entering your account information, the account and routing number displays onscreen.
    • To fund with a card, select Use a credit/debit card and enter the card information.

      Next, below the funding method, enter the amount of funding for each new account. Amounts must be entered in $0.25 increments. Your institution can customize minimum balances. For information on funding limits, go to Funding Limits.
      Below the funding amount, enter the referral code, if applicable. Go to Refer A Friend for more details on referral codes.
      Select Next.
  6. On the Preferences page, applicants can opt to receive a debit card at the mailing address associated with the account by turning on the Debit card toggle. The debit card option is available for checking or savings accounts if set up by your institution in Product List Manager. If the applicant selects checking and savings accounts that both offer debit cards and requests a debit card, only one card is sent for both accounts. For joint applications, if the applicant requests a debit card, the card is automatically sent to both applicants (this cannot be changed). Your institution can make the debit card required for checking accounts by updating the Do you want to require a debit card? setting in Product List Manager in the Admin Platform. If required, users will not be able to turn off the debit card toggle on the Preferences page.
    Also on the Preferences page, applicants can opt in to Courtesy Pay, if your institution provides this service. The Preferences step is optional for your institution.
    Please reach out to your Narmi Implementation Manager to turn these preferences on/off.
    Select Next.

  7. The Review disclosures page can vary by financial institution. You can set up specific disclosures by product, which are shown depending on which products the applicant has selected. This is customizable in the Admin Platform under Institution Settings > Disclosures. This setting supports Markdown. Go to Markdown Guide for assistance with basic syntax.
    Check the boxes to accept the disclosures and select Next.
  8. The final step is a review of the completed application before submitting it. Select Edit to update any information or select Submit application to complete.

    If the application is successful, a summary of the opened accounts and initial funding appears. A confirmation email is sent to the email address associated with the account. Your institution can customize these emails from our Admin Platform under Institution Settings > Application Approved Template. Note: There are separate templates for business and consumer applicants.
    If your institution uses Narmi for Online Banking, users can select Enroll in online banking to create an online user profile. If the user already has enrolled with a previous account, they do not need to select Enroll in online banking here.

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