Application Actions

For certain application statuses, three dots appear on the upper right of the application view. Select these dots to access additional options pertaining to the application status. For a list of common application statuses go to Application Statuses.

Possible actions are:

• Convert to Staff-Led – If the application status is "Creating" and the applicant started the application online, you can continue it in the Staff-Led Account Opening flow by converting it. Select Convert to staff-led and the application automatically moves to the Consumer staff-led tab of the applications list. The Application history section of the application view shows "Source set to staff-led" once converted.
  The following staff permissions are required to convert to staff-led:

  • Can convert an application to a staffer led application via staff portal

  • Can create and edit staffer led applications via staff portal

  • Can manage an applicant’s information

  • Can view staffer led applications via staff portal

  • Can view account application applicants

  • Can view account application document

  • Can view account application due diligence responses

  • Can view account application eligibility answers
    
    

• Send Continuation Email – If the application status is "Creating," select Send continuation email to send an email to the applicant reminding them to continue their application. This email template can be edited in the Admin Platform in Institution Settings > BAO Continuation Email Template for businesses or CAO Continuation Email Template for consumers. In UAT environments, to preview the continuation email, send the email and then select the preview link that appears.
  
  

• Send Docs Requested Email – If the application status is "Docs requested," the applicant automatically receives an email notification. You can select Send docs requested email to send an additional email to the applicant notifying them that documents are requested. This email provides a link that will take the user to the application flow where they upload documents. This email template can be edited in the Admin Platform in Institution Settings > Documents Requested Template. Note: There are separate templates for business and consumer applicants.
  In UAT environments, to preview the docs requested email, send the email and then select the preview link that appears.
  
  

• Send Retry Funding Email – If the application state is "Funding failed," the applicant automatically receives an email notification. You can select Send retry funding email to send an additional email to the applicant containing a link allowing them to retry with a new funding source. This email template can be edited in the Admin Platform in Institution Settings > Funding Failed Template. Note: There are separate templates for business and consumer applicants.
  In UAT environments, to preview the retry funding email, send the email and then select the preview link that appears.
  
  

• Update Application Info – Your staff users with proper permissions may want to edit the application, for instance, if an applicant made a mistake when entering their information or your institution would otherwise approve an application if it didn’t contain a selected product. You can only edit applications with a state of "Submitted," "Review," "Docs Requested," or "Docs in Review." Upon selecting Update application info, a page appears for you to manually update the following information:

  • First Name

  • Last Name

  • Email

  • Phone Number

  • Address

  • Date of Birth

  • Social Security Number/Tax ID

  • Occupation (Consumer only)

  • Organization Details (Business only)

  • Ownership Details (Business only)

  • Documents (Business only)

  • Account Selection – Select the trash can icon to remove the product. Products can only be removed, not added.
    

    

    
    No other fields can be updated. For example, a product cannot be added nor can the funding amount for a product be changed. Select Update Application to submit changes.
    
    Application changes are logged in the Staff Audit Log report, which you can access from Reports in the Admin Platform.
    When you update an application, it returns to the "Submitted" state, and a new Alloy evaluation is created. Accounts are opened on the core with the updated information.
    
    

• Update Application State – Manually change the application status after conducting a review. Note: Changing the application status should only be done if previous errors have been corrected. To manually change the application state, select one of the available status options and then select Update Application State.

  

  
  Depending on the current application status, you may have one or more of the following states available for change:

  • Approved – This option is available for applications in the “Docs in Review,” “Docs requested” or “Review” states. Change to “Approved” if you want to mark the application as approved and have it proceed to funding.

  • Canceled – This option is available for applications in the following statuses: “Creating,” "Creating preapproved," "Creating verified already exists on core," Creating unverified already exists on core," "Submitted preapproved," "Documents requested," "Documents in review," and "Review." Change to “Canceled” if you want to mark the application as canceled. For example, you may want to cancel the application if a user no longer wants to complete it, if they started the application with an incorrect email address, or if the application has been in "Creating" state for several months. Unlike the Rejected state (detailed below), no email notification will be sent to the applicant when the application is canceled.

  • Funded – This option is available for applications in the “Funding failed” or “Funding unknown” states. Change to “Funded” if the application was successfully funded or did not require funding.

  • Opened – This option is available for applications in the “Opening” or “Opening failed” states. Change to “Opened” only if you manually opened the account on the core, as this action only triggers the successful application email to be sent, and does not actually open the account on the core. Once you select Opened, a warning dialog appears asking you to confirm the application has been opened on the core. Select Confirm to continue, then select Update Application State to update.

    

  • Rejected – This option is available for applications in one of the following states: “Docs in Review,” “Docs Requested,” “Funding failed,” “Funding unknown,” ”Opened,” “Opening,” “Opening failed,” “Review,” ”Submitted,” or “Submitted preapproved.” Change to “Rejected” if you want to mark the application as rejected. This action will only cause the rejected application email to be sent and does not execute any action on the core. Once rejected, the applicant will be able to reapply.

  • Retry funding – This option is available for applications in the “Approved,” “Funding failed,” or “Funding unknown,” states. Change to "Retry funding" to initiate another ACH or card transaction for the application. If successful, it retries opening the account on the core.

  • Review – This option is available for applications in the “Submitted" or “Submitted preapproved” states. This triggers a new Alloy evaluation (unless the applicant is already an existing Digital Banking user).