Funding Failed

Applications may enter a “Funding Failed” state during account opening if the application failed during the funding phase. This means identity decisioning was successfully processed, but the account did not proceed to the core banking system. Possible reasons for a "Funding Failed" state include:

• Insufficient funds
• Frozen account status
• Invalid credit card number
• Invalid expiration date
• Card reported lost or stolen
• CCV code mismatch
• Address mismatch
• ACH funding transactions were reviewed by your staff and manually rejected. Go to About Narmi AO ACH Service for more information.

The card issuing institution does not provide additional details regarding the reason for the decline outside of the above codes listed. In rare cases, funding fails because your financial institution’s ACH or card limits may have been reached. In this case, contact support@narmi.com to assist you with increasing your financial institution’s limits. 

If an application enters the “Funded Failed” state, there is no manual intervention needed from your financial institution. The applicant automatically receives an email stating that their funding failed and suggests trying a different funding method. A link is provided that directs the applicant back to the application to enter a new funding type and successfully submit the application. Go to Account Opening End-user Communications for more information on this email notification.