Application Statuses

There are many statuses an application can move through during the Account Opening flow, but here are some of the more common application statuses. 

• Canceled – You can cancel applications in the “Creating” state, which marks the application as canceled. For example, you may want to cancel the application if a user no longer wants to complete it, if they started the application with an incorrect email address, or if the application has been in "Creating" state for several months. Unlike the Rejected state (detailed below), no email notification will be sent to the applicant when the application is canceled. For instructions on canceling an application, go to Application Actions.

• Creating – The applicant is filling out an application but has not yet submitted it. You can have an email sent to the applicant reminding them to continue their application—go to Application Actions for details.

• Creating Pre-approved – An application has this status only when a submitted application ends up in Funding Failed, the applicant enters the Funding Failed flow using the link in the email they received, AND the applicant does not re-submit the application.

• Docs Requested – After submitting the application, the applicant was prompted to upload their government-issued ID and take a selfie as part of their application flow. This second distinct Alloy workflow occurs after an initial evaluation in Alloy, only if your financial institution is integrated with Vouched. The Vouched workflow (recommended by Alloy), automatically approves, denies, or places the application in Manual Review (for example, if the image uploaded is blurry or the address does not match). You can send the applicant an email notifying them that documents are requested—go to Application Actions for details.
  

  

• Expired – The application expired based on your institution's settings. We do not send the applicant an email when their application has expired. For more information on this functionality, go to Expired Applications.

• Funding Failed – The applicant's funding was declined. You can have an email sent to the applicant asking them to update their funding information—go to Application Actions for details. If the applicant updates their funding information, the application returns to the "Creating" status and then progresses through the subsequent application statuses. To learn more, go to Funding Failed.

• Ineligible (Business Applications Only) – The business application is ineligible based on the applicant's answers to the eligibility questions. For more information on eligibility questions, go to step #3 in Business Account Opening for New Users or Business Account Opening for Existing Users. 

• Max Funding Attempts Reached – To mitigate fraud, the application reached the maximum number of attempts by the applicant to fund the account and the application was terminated. The applicant automatically receives an email notification informing them that their application was rejected and the application status updates to "Rejected." If the applicant still wants to open an account, they need to submit a new application. The number of attempts can be set in the Admin Platform in Institution Settings > Maximum Funding Attempts Per Application. The default is 20 attempts. Each funding attempt gets added to a single total, even if the applicant switches between ACH (via Authorize.net or Narmi AO ACH Service) or debit/credit card. To learn about how this institution setting affects Narmi AO ACH Service, go to Narmi AO ACH Service Configuration.

• Opened – The application resulted in an opened account on the core banking system. The applicant automatically receives an email notification of this status. The email template can be edited in the Admin Platform in Institution Settings > Application Approved Template. Note: There are separate templates for business and consumer applicants.

• Rejected – The application was rejected during identity decisioning. The applicant automatically receives an email notification of this status. Once rejected, the applicant will be able to reapply. The email template can be edited in the Admin Platform in Institution Settings > Application Denied Template. Note: There are separate templates for business and consumer applicants.

• Review – The application was placed under manual review during identity decisioning and is awaiting approval or denial by your financial institution. The applicant automatically receives an email notification of this status. The email template can be edited in the Admin Platform in Institution Settings > Manual Review Template. Note: There are separate templates for business and consumer applicants.