This article explains the options available in the My accounts section of the More menu in the mobile app.
In this article:
Elevated Authentication
To enhance security when users change their passwords, usernames, emails, and phone numbers, you can enable Elevated Authentication. This requires users to complete two-factor authentication (2FA) to verify their identity before performing critical actions. For users who have biometrics set up on their mobile device, Elevated Authentication uses biometric verification instead of 2FA. Please contact your Narmi Relationship Manager to enable sudo mode biometrics for your institution.
To enable Elevated Authentication, from the Narmi Command sidebar, select Configurations > Institution settings > Features Requiring Elevated Authentication > and check the following boxes: password_change, username_change, email_change, and/or phone_change.
You can also configure how long the user has to complete 2FA before they are prompted again. The default is 60 seconds, and you can configure this under Institution Settings > Elevated Authentication Mode Duration.
For more information, go to Elevated Authentication.
Profile - Consumer
For consumers, depending on your institution's configuration, the Profile page can have two tabs—Contact info and Membership. To configure whether or not your users can view/edit any fields in their contact info, please contact your Narmi Relationship Manager.
Contact Info
In the Contact info tab, depending on your institution's configuration, users can update the following information associated with their account. Select Edit next to the appropriate field to make changes.
Username – Usernames must be less than 150 characters and may contain letters, numbers, or any of the following special characters: _, @, +, ., -. Usernames are not case-sensitive. Your institution can configure a minimum username length in Narmi Command under Configurations > Institution Settings > Minimum Number of Characters for Usernames. The default minimum is one character.
Email Address – When changing their email address, users receive an email with a confirmation link at the new email address. Users must confirm the new email address via the link to save it to their profile. The new email address will be saved to the core if your institution's core supports emails.
For instructions on how your staff can manually update the user's email address with the value from the core, go to Update Email.
Note: When a user updates their email address here, the Email and Email on core fields also update in the sidebar of the user's profile page on Narmi Command.Residential and Mailing Address – The residential and mailing address only appear in the "Contact info" section for customers, not businesses (see Profile - Business below). The mailing address shows only if enabled in Institution Settings > Has Mailing Address. The new residential and/or mailing address is saved to the core if your institution's core supports addresses. When users change their residential or mailing address, they receive an automatic email notification.
Note: Narmi Banking does not verify addresses when users change them. We use autocomplete through Google Places API, but it may not always be accurate.
Phone Number – When changing their phone number, if the user intends to use the new phone as a two-factor authentication device, they must add it in More > Login & Security > Two-factor authentication. The new phone number is saved to the core for consumer users, but only if your institution's core supports phone numbers.
When users change their phone number, they receive an automatic email notification. To configure the email that gets sent to users, go to Narmi Command under Institution Settings > CHANGE_PHONE_NUMBER_EMAIL_TEMPLATE.
Password – For password requirements, go to Password Security.
Membership
For credit unions, a Membership tab displays the member's linked internal accounts. To enable this feature, contact your Narmi Relationship Manager.
Link an Internal Account for Credit Unions
Credit union members can link an internal account from the Membership tab by selecting Link another account.
On the page that appears, enter account information and select Link account. To link an external account, go to Linked Accounts.
Profile - Business
For businesses, the profile page features two tabs: Your info and Business info. To configure whether or not your business Admin users can view/edit any fields in their contact information, please contact your Narmi Relationship Manager.
Your Info
The Your info tab displays the business user's information and includes the following fields. Select Edit next to the appropriate field to make changes.
Username – Usernames must be less than 150 characters and may contain letters, numbers, or any of the following special characters:
_ @ + . -Usernames are not case-sensitive. Your institution can configure a minimum username length in Narmi Command under Configurations > Institution Settings > Minimum Number of Characters for Usernames. The default minimum is one character.Email Address – When changing their email address, users receive an email with a confirmation link at the new email address. Users must confirm the new email address via the link to save it to their profile. The new email address will be saved to the core if your institution's core supports emails. For business users, editing the email address updates both their organization's email and their user email. For instructions on how your staff can manually update the user's email address with the value from the core, go to Update Email.
Note: When a user updates their email address here, the Email and Email on core fields also update in the sidebar of the user's profile page on Narmi Command.Phone Number – The new phone number is not saved to the core for business users; editing the phone number only updates it in Narmi Banking. Business users must contact your institution to update the phone number in their account and bank records.
When users change their phone number, they receive an automatic email notification. To configure the email that gets sent to users, go to Narmi Command under Institution Settings > CHANGE_PHONE_NUMBER_EMAIL_TEMPLATE.
Password – For password requirements, go to Password Security.
Business Info
The Business info tab displays the organizational primary address (and mailing address, if the "Has Mailing Address" institution setting is enabled), which is pulled from the core.
You can allow business Admins to edit the addresses, but business sub-users can only view the addresses. To configure whether your business Admin users can view/edit their contact info or not, please contact your Narmi Relationship Manager. When a business Admin edits the addresses, the update is applied to all business subusers and is saved to the core, if your institution's core supports addresses. Note: Some cores will prevent the update from proceeding for business users. Additionally, Narmi Banking does not verify addresses when users change them. We use autocomplete through Google Places API, but it may not always be accurate.
Select Edit next to the appropriate field to make changes. An email is sent to Admin users when the address is changed.
For business sub-users, an info tip next to the business address and mailing address directs them to contact their Admin for changes.
Cards
Select Cards to view the debit or credit cards associated with the account and perform critical actions to reduce the risk of potential fraud, such as locking and replacing cards. For more information, go to Cards.
Alerts
Select Alerts to access Security Alerts and Custom Alerts.
Security Alerts – These are security-related email notifications. Users cannot disable these alerts.
Custom Alerts – These are additional alerts based on specific account conditions. Select Email me, Text me, or Notify me (receive a push notification) for any transaction, or select Additional Filters to choose a specific account, balance amount, or enter a description/keyword. Select Create Alert to save. For more information on alerts, go to Security.
Note: By default, transaction alerts only apply to posted transactions, not pending transactions. Please contact your Narmi Relationship Manager if you would like to enable these alerts for pending transactions. Once enabled, alerts include the status of the transaction as “Pending” or “Posted.”
Transactions
Select Transactions to search transactions by keyword. Type a keyword, amount, or tag in the Search field and select search. For information on adding tags to transactions, go to Transaction Details.
Statements
Go to Documents (Statements) for more information on how Narmi retrieves documents for use in web or mobile banking.
Select Statements to view account statements. Select from a list of monthly statements from newest to oldest. If applicable, select a year to filter the list. The statement automatically opens on the mobile screen. 
Once open, you can print or save the statement as a PDF. To do this on Apple iOS, select the share icon on the upper right, then select Print or Save to Files.
To print or save a statement as a PDF on Android, select the share icon on the upper right > Print > Select a printer or Save to PDF.
Manage Recipients
Select Manage recipients to manage members/friends for Member to Member transfers, manage payees for Bill Pay, or manage recipients for wire transfers and ACH payments (ACH payment recipients apply to business users only).
On the page that appears, there are three tabs—Members, Payees, and Recipients.
Manage Members
To add a new member for member transfers on the mobile app:
On the Manage recipients page, select the Members tab, then select Add a member. If there are several members in the list, you may need to scroll down to see this option.
Enter the member's information, including the account number. Note: To transfer to a business, go to Member to Member Businesses.
Select Add member, and a confirmation message appears.
To delete a member, select the trash icon next to a member's name. On the confirmation message that appears, select Yes, delete.
Manage Payees
To add a new payee for Bill Pay payments on the mobile app:
On the Manage recipients page, select the Payees tab, then select Add a payee. If there are several payees in the list, you may need to scroll down to see this option. If you have no existing payees, you automatically get the option to select payee type, shown in step 2.
Select the Payee type, either Business or Person.
Enter the payee's information. For personal payees, in addition to entering the payee's information, a secret phrase is required. The payee must enter this phrase in order to receive payment. After sending the payment, share this phrase with the payee.
Note: For business payees, make sure to enter the correct merchant account number and zip code. Incorrect entries will result in payment by physical check.
Select Add payee and a confirmation message appears.
To delete a payee, select the trash icon next to a payee's name. On the confirmation message that appears, select Yes, delete.
Manage Wire or ACH Recipients
To add a wire recipient or ACH payment recipient (business users only) on the mobile app:
On the Manage recipients page, select the Recipients tab > Add a recipient.
In the panel that appears, select whether the recipient is a Person or Business, and enter the Recipient name and optional internal-only Nickname. Select Create recipient.
The new recipient is added to the list. Select their name.
On the panel that opens, enter the recipient’s ACH and/or wire information. Select Save.
To delete a wire or ACH payment recipient, open Narmi Banking on the web app, then select the profile menu > Settings > Recipients. Go to Recipients for instructions.
Linked Accounts
Select Linked accounts to view/link external accounts for banks and credit unions. To link an internal account for credit unions, go to Membership.
To link an external account from the mobile app:
After selecting Linked accounts, from the Account Management screen that appears, select Add.
There are two options to add an account:
Manual Verify – This option automatically opens. Manually enter the account and routing numbers for the external bank, which will be verified with two microdeposits, as explained later in step 3. Select the electronic funds transfer agreement checkbox and then select Add Account.
To update the electronic funds transfer agreement link shown in this dialog for both web and mobile, from Narmi Command, go to Institution Settings > ACH Terms URL.
Instant Verify – Select Instant Verify on the upper right to verify the account instantly.
Select the external institution and enter your login credentials.
Note: If ownership of the account requires verification, a message appears with instructions to check the email associated with the account.
For manual adds, the account must be verified. Once the two microdeposits are received (which may take up to 3 business days), go back to Linked accounts. Below the pending external account name, enter the amounts of the two microdeposits. Select Verify. A confirmation message appears when successfully activated.
If you want to remove the pending account from the Narmi Banking profile, select Unlink. Unlink does not delete the account.
You can also verify a pending external account from the home screen on the mobile app.
Once the account is instantly or manually verified, the linked account displays in the external accounts list. Select it to see account details and create an account nickname. You can also select Unlink to remove the pending account from the Narmi Banking profile. Unlink does not delete the account.
For instructions on linking an external account on the web app, go to Linked Accounts.
Note: To protect customers from fraud, some financial institutions share a Tokenized Account Number (TAN), which is a substitute routing and account number pair used in place of an actual account number for debit or credit transactions. Please keep in mind that the account number and routing number shown for the linked account could be a TAN and, therefore, not match the user’s actual account number.
Go Paperless
Select Go paperless to enroll in paperless statements. With paperless statements, users will receive electronic statements instead of mailed statements. When statements are available, users receive convenient notifications provided by the financial institution or the statements provider.
On the paperless statements page, users must select sample PDF to view a sample PDF statement to acknowledge their consent. Users cannot move forward with enabling paperless statements unless the PDF is viewed. Federal Law requires this acknowledgment, even if paperless statements were enabled in the past.
After viewing the sample PDF, select Enroll. If your institution allows users to opt out of paperless statements, users can select Unenroll. If the user enrolls again later, they will need to view the sample PDF to acknowledge consent again.
A link to your institution's E-SIGN Disclosure is provided onscreen. To update the E-SIGN Disclosure link, go to Narmi Command, and under Institution Settings, go to E-SIGN URL.
Go to Paperless Statements for more information on this setting.
