Login & Security on Mobile

The following options are available in the Login & Security section of the More menu in the mobile app.

Unlock with Face ID/Biometrics

To log in to the mobile app with facial recognition or a fingerprint scanner instead of a password, select Unlock with Face ID (on iOS devices) or Unlock with biometrics (on Android devices). Our mobile app supports FaceID on Apple iPhone or iPad Pro devices, as well as TouchID on older iPhones and iPads that support it. For Android, there are several vendors with devices that offer fingerprint scanners, facial recognition, or both. Not all Android biometric methods are deemed "secure" to Google, so we require the device to have a fingerprint scanner to offer any form of biometric authentication in the mobile app.

Enabling unlock with FaceID/biometrics will grant access to the Digital Banking app to all registered users on the device. If you have not set up Face ID or biometrics before, the available option is Enable biometrics on your device which takes you to the device settings. This set up varies from vendor to vendor, so please consult your device instructions for more information. 

Once Face ID or biometrics is set up on your device, you can turn on/off the Unlock with Face ID/biometrics toggle in the mobile app as needed. 

If you have disabled FaceID or biometrics in your device settings, the menu displays "No biometric scanner available on this device."

Manage Users (Business Banking Only)

Users with Admin permissions can invite others to their business account and grant them different levels of access through Manage Users. For more information, go to Manage Users. 

Dual Approvals (Business Banking Only)

Organization Account Holders and Organization users with Admin permissions can be given permission for Dual Approvals, where two separate people are required to authorize wire transfers. For more information, go to Dual Approvals. 

Two-factor Authentication

Two-factor authentication is an extra layer of security where a trusted device is used to ensure that only you are accessing your account, even if someone else knows your password. For more information on this setting, go to Two-factor Authentication. 

Forget This Device

Select this option to clear the saved username and turn off Face ID or biometric authentication for the mobile app. Once selected, the user is automatically logged out.