The payment activity view provides your business users with a clear, real-time view of both past and upcoming payment and domestic wire activity, enabling them to manage cash flow with confidence and quickly identify any unusual activity. Users can view their payment/wire status at a glance, see details, and quickly make, approve, or cancel them as needed.
Navigate to Payment Activity
To access payment activity from the web or mobile app, go to Transfer > Payments > View activity.
You can also access it from the “Payment activity” section of the mobile home screen:
Or More > Payment activity in the mobile app:
The page that appears has two tabs: Individual payments and Bulk payments. Within each tab, all ACH payments and domestic wires are sorted by scheduled date, from most recent to least recent. Canceled payments are sorted by the date they were canceled.
The list displays the following information:
Description – Recipient name, date the transaction was scheduled, and speed of the payment. Expedited payments have a lightning bolt icon. Payments with a scheduled date of today or in the past will show “Processes upon approval.”
Status – The transaction status; go to ACH Payment Activity Statuses or Domestic Wire Activity Statuses for more information.
Account – The source account number from which the funds are moving
Amount – Transaction amount
ACH Payment Activity Statuses
The statuses in the ACH payment activity view are specific to this view and differ from the ACH statuses displayed in the ACH Manager, which represent transaction statuses for transfers and ACH payments.
The following activity statuses are available:
Canceled – The creator, another user with permissions, or a staff member canceled the payment; no payment was processed.
Completed – The payment was submitted to the receiving institution. For bulk payments, this means that all individual payments in the batch were successfully processed.
Completed with issues (bulk payments only) – A bulk payment where some payments failed, and others were successful.
Failed – No money was transferred. For bulk payments, this means every payment in the send has failed.
In progress – Recurring payments started. For bulk payments, some have begun processing, but not all.
Pending approval – The payment was submitted but has not yet been approved via dual approvals.
Processing – The payment was created but has not yet been included in the NACHA file (this covers the Pending, Review, and Analyzing transaction statuses shown in ACH Manager).
Scheduled – The payment was approved (if necessary) and will be sent automatically on the future scheduled date.
Domestic Wire Activity Statuses
The following wire activity statuses are available:
Canceled – Your institution's staff has canceled the wire, and it will not be processed further.
Completed – The wire was submitted to the receiving institution.
Failed – No money was transferred due to a problem like insufficient balance, or it was rejected by your institution’s staff.
Pending approval – Wire is pending approval by an additional business banking user with Collaborator permissions who has opted in to dual approvals.
Processing – Wire is in the process of being sent.
Search Payment Activity
You can search by recipient name, originating account number, or recipient account number. Enter criteria in the Search activity bar, and the search begins automatically. Select the “X” to clear the search.
Filter Payment Activity
To filter the payment list, select the filter icon and choose a filter option. Select Apply to apply the filter or Remove filter to clear it. Method and Date range are selected by default.
The following filters are available:
Method – Filter by the payment method: ACH, Instant payment, or Domestic wire.
Date range – Filter by a date range when the application was last updated. Enter the start and end dates, or select the calendar icon to choose from a calendar pop-up. You must select both a start and an end date for the range.
Status – Filter by one or more payment activity statuses: Completed, Pending approval, Scheduled, Processing, In progress, Failed, or Canceled. Go to ACH Payment Activity Statuses for status descriptions.
Amount – Filter by minimum and/or maximum payment amount.
From account – Filter by one or more source accounts from which the funds are moving.
Frequency (Individual payments only, not bulk) – Filter by one or more payment frequencies: One-time, Daily, Weekly, Every 2 weeks, 1st and 15th, Monthly, and/or Yearly.
Action – Filter by Collect or Send.
View Payment Details
Select a payment row to view its details. A side panel appears, displaying the payment status, amount, and scheduled date at the top.
For bulk ACH payments, if viewing from the Individual payments tab, Associated bulk payment link is displayed. If viewing from the Bulk payments tab, you can select View # payments to see the individual payments. A lightning bolt icon appears next to the scheduled date if the bulk payment was expedited.
For pending approvals, “Processes upon approval” is displayed with a link to View approvals.
Individual ACH Payment Details
In the Payment details section:
Account – The source account that funds are moving from
Transaction type – The transaction type SEC code for payments. Go to Transaction Type SEC Codes for more information.
Company name – The sender’s company name
Company ID – The sender’s company ID
Entry description – The optional entry description that goes into the NACHA file
In the Recipient details section:
Recipient – The recipient’s name
Bank – The recipient’s bank
Account number – The destination account number that funds are moving to
Routing number – The destination routing number that funds are moving to
Bulk ACH Payment Details
In the Payment details section:
Account – The source account that funds are moving from
Company name – The sender’s company name
Company ID – The sender’s company ID
Payment type – The transaction type SEC code for payments. Go to Transaction Type SEC Codes for more information.
Purpose of payment – The optional entry description that goes into the NACHA file
Wire Details
In the Payment details section:
Account number – The source account that funds are moving from
Wire reason – The reason for the wire
Memo – A note about the wire
In the Recipient details section:
Recipient – The recipient’s name
Bank – The recipient’s bank
Account number – The destination account number that funds are moving to
Routing number – The destination routing number that funds are moving to
Address – The recipient’s address
View Recurring ACH Payments
Users can view all recurring ACH payments by selecting the payment row for an “In progress” payment and then selecting the three dots > View recurring payments.
The list view displays results filtered by the Recurring payment filter. Select the “X” to clear the filter.
Cancel an ACH Payment
Users can cancel recurring ACH payments with “In progress” status or any payment with “scheduled” status.
To cancel an ACH payment, on the payment row, select the three dots > Cancel payment.
You can also cancel from the ACH payment details panel.
A confirmation dialog appears. Select Cancel payment.
The payment is marked with “Canceled” status, and the amount is crossed out.
