The ACH payment activity view provides your business users with a clear, real-time view of both past and upcoming payment activity, enabling them to manage cash flow with confidence and quickly identify any unusual activity. Users can view their payment status at a glance, see details of each payment, and quickly make, approve, or cancel payments as needed.
In this article:
Navigate to Payment Activity
To access payment activity from the web or mobile app, go to Transfer > ACH Payment > View activity.
The page that appears has two tabs: Individual payments and Bulk payments. Within each tab, all ACH payments are sorted by scheduled date, from most recent to least recent. Canceled payments are sorted by the date the payment was canceled. The list displays the following information:
Description – Recipient name and date the transaction was scheduled; payments with a scheduled date of today or in the past will show “Processes upon approval”
Status – The transaction status; go to ACH Payment Activity Statuses for more information
Account number – The source account from which the funds are moving
Amount – Transaction amount
To make a payment, select Make a payment.
ACH Payment Activity Statuses
The statuses in the ACH payment activity view are specific to this view and differ from the ACH statuses displayed in the ACH Manager, which represent transaction statuses for transfers and ACH payments.
The following activity statuses are available:
Canceled – The creator, another user with permissions, or a staff member canceled the payment; no payment was processed.
Completed – The payment was submitted to the receiving institution. For bulk payments, this means all individual payments in the bulk payment were successfully processed.
Completed with issues (bulk payments only) – A bulk payment where some payments failed and others were successful.
Failed – No money was transferred. For bulk payments, this means every payment in the send has failed.
In progress – Recurring payments started. For bulk payments, some payments have begun to process, but not all.
Pending approval – The payment was submitted but has not yet been approved via dual approvals.
Processing – The payment was created but has not yet been included in the NACHA file (this covers the Pending, Review, and Analyzing transaction statuses shown in ACH Manager).
Scheduled – The payment was approved (if necessary) and will be sent automatically on the future scheduled date.
Search Payment Activity
You can search by recipient name, originating account number, or recipient account number. Enter criteria in the Search activity bar, and the search begins automatically. Select the “X” to clear the search.
Filter Payment Activity
To filter the payment list, select the filter icon and choose one of the filter options. Select Apply to apply the filter or Remove filter to clear it.
The following filters are available:
Date range – Filter by a date range when the application was last updated. Enter the start and end dates, or select the calendar icon to choose from a calendar pop-up. You must select both a start and end date for the range.
Status – Filter by one or more payment activity statuses: Completed, Pending approval, Scheduled, Processing, In progress, Failed, or Canceled. Go to ACH Payment Activity Statuses for status descriptions.
Amount – Filter by minimum and/or maximum payment amount.
From account – Filter by one or more source accounts from which the funds are moving.
Frequency (Individual payments only, not bulk) – Filter by one or more payment frequencies: One-time, Daily, Weekly, Every 2 weeks, 1st and 15th, Monthly, and/or Yearly.
View Payment Details
Select a payment row to view its details. A side panel appears, displaying the payment status, amount, and scheduled date at the top. For bulk payments, you can select View # payments to see the individual payments.
For pending approvals, “Processes upon approval” is displayed with a link to View approvals.
Individual Payment Details
In the Payment details section:
From – The source account that funds are moving from
Transaction type – The transaction type SEC code for payments. Go to Transaction Type SEC Codes for more information.
Company name – The sender’s company name
Company ID – The sender’s company ID
Entry description – The optional entry description that goes into the NACHA file
In the Recipient details section:
Recipient – The recipient’s name
Bank – The recipient’s bank
Account number – The destination account number that funds are moving to
Routing number – The destination routing number that funds are moving to
Bulk Payment Details
In the Payment details section:
From account – The source account that funds are moving from
Company name – The sender’s company name
Company ID – The sender’s company ID
Payment type – The transaction type SEC code for payments. Go to Transaction Type SEC Codes for more information.
Purpose of payment – The optional entry description that goes into the NACHA file
View Recurring Payments
Users can view all recurring payments by selecting the payment row for an “In progress” payment and then selecting the three dots > View recurring payments.
The list view displays results filtered by the Recurring payment filter. Select the “X” to clear the filter.
Cancel a Payment
Users can cancel recurring payments with “In progress” status or any payment with “scheduled” status. To cancel a payment, on the payment row, select the three dots > Cancel payment.
A confirmation dialog appears. Select Cancel payment.
The payment is marked with “Canceled” status, and the amount is crossed out.
