Use ACH Manager for Review

You can use the ACH Manager to review transfers that your institution's risk settings have flagged. Your institution can set up risk rules within the Admin Platform in Manage Risk Settings. If an ACH transfer meets the conditions of the risk rule, you can opt to have it moved to the Review tab, which shows transactions that need action by staff. The transaction will be posted to the core and relevant holds applied, regardless if the transaction is marked as review. You must review the ACH transaction before your institution's cut-off time, and either approve or reject it. For more information on cutoff times, go to About ACH Transactions.

To review transactions in ACH Manager:

1.  From the Admin Platform, select the cog wheel, then select ACH Manager.
2.  Select the Review tab. Each transaction row displays the following information:
   • Created At – Date the transaction was created
   • Status – Transaction status; for a list of possible statuses, go to ACH Statuses
   • Name – Name of the user initiating the transaction – Select the name to open the user's profile in the Admin Platform.
   • Amount – Transaction amount
   • From –> To – The account funds are moving from
   • Posted – If your institution has RTP enabled, a checkmark in this column indicates that the ACH transaction posted on the core successfully—funds have been moved to and from the General Ledger (GL) account designated for ACH RTP and any relevant holds have been applied. 
   • Rule – The risk rule that prompted the review. Select the rule text to open its details. For more information on risk rules, go to Manage Risk Settings.
     
3. You can approve the transaction by selecting the green checkmark on the right of the transaction row. If approved, the transaction moves to the Pending tab. If the approval occurs after your institution's cut-off time, you can manually download the transaction file or wait until the next file movement.
   You can reject the transaction by selecting Reject and a confirmation dialog appears. Once rejected, the transaction is removed from the Review tab and the user is sent an email notification that includes information about the transaction (the email is not configurable by your institution). Your institution is responsible for reversing the transaction and removing any holds from the core.