Use ACH Manager for Account Opening

Your institution can use the AO ACH Manager in the Admin Platform to view and manage your Narmi AO ACH Service transactions, including approving or rejecting ACH transactions in manual review and manually processing ACH transactions.

View AO ACH Transactions 

Monitor your applicants’ transactions by viewing them in AO ACH Manager. 

To view ACH transactions: 

1. In the Admin Platform, select the cog wheel. 
   • If your institution has Digital Banking in addition to Account Opening, select AO ACH Manager from the menu. 
   • If your institution only has Account Opening (not Digital Banking), select ACH Manager from the menu.
     
     
2. The ACH Manager page appears, displaying your ACH transactions by status. Five tabs across the top correspond to ACH transaction status. Select a tab to view the applicants for that status. For descriptions of each status, go to Account Opening ACH Statuses.
   
   
3. Select an applicant row to open a panel where you can view the following transaction details: 
   • Created date – Date and time the transaction was created
   • Funding amount – The dollar amount of the transaction
   • Transaction type – Incoming 
   • Source account number – Account number from which funds are transferred
   • Source routing number – Routing number of the institution from which funds are transferred
   • Destination account number – Account number receiving funds; if the account has not yet been opened on the core, the first part of the application ID is displayed
   • Destination routing number – Routing number of the receiving institution
   • Account selection method – Response from validation partner, either IAV (instant account verification) or Manual (only for manual); go to Account Validation for more information.
   • Account validation status – Response from Microbilt; some examples are: "Accept," "Warning (Insufficient history)," and "Decline (Account number is invalid)."
   • Posted? – The transaction for the amount (and corresponding hold) has been posted to the core, either Yes or No
   • Staff action – If staff action was taken to approve or reject the application, this shows the action (Approved or Rejected), the name of the staff member who took the action, and the date/time of processing. This does not show if no action was taken.
     
     If the transaction is in the Review tab, users have the option to select Approve or Reject. See Review AO ACH Transactions for more details.
     
     Select View application to open the full application view. To close the panel, select the “X.”
     

Search ACH Transactions

In AO ACH Manager, you can search for transactions using the search bar. Enter the applicant name (consumer or business name), source account number, or destination account number, then select Search.

Select the "X" in the search bar to clear the search.

Review AO ACH Transactions

If there are transactions in the Review tab, you’ll need to manually approve or reject them. Select one or more boxes next to the transaction(s) and select Approve or Reject. Approved transactions automatically move to the Pending tab and the account will be opened on the core, while rejected transactions move to the Rejected tab and the application moves to “Funding Failed” status. If you reject the transaction, the applicant receives either one of two notifications depending on the maximum number of funding attempts allowed per application set by your institution:

• If the user has funding attempts remaining, then they would be sent an email (automatically) asking them to re-fill out their transaction information and re-submit. This would cause a new transaction to be created.
• If the user does NOT have funding attempts remaining, they receive an email notification of the rejection.

The number of attempts can be set in the Admin Platform under Institution Settings > Maximum Funding Attempts Per Application. The default is 20 attempts. Each funding attempt gets added to a single total, even if the applicant switches between ACH or debit/credit card.

You can also reject the transaction in the Pending tab if the account does not need to be funded. Since the account has already been opened once it’s moved into “Pending” status, there is no email notification sent to the applicant when a transaction is rejected from the Pending tab. Select one or more boxes next to the transaction(s) you would like to reject and select Reject. 

Note: Rejecting the pending transaction does not update the application or account status. You cannot resubmit the application once it is rejected.

Manually Process AO ACH Transactions

Your staff may need to manually process AO ACH transactions if your institution does not have automatic ACH processing set up with Narmi or if your institution has automatic processing but chooses to manually process transactions. When manually processing a transaction, we ensure that the transaction is not included in the end-of-day NACHA file to prevent duplicates.

To manually process Native ACH transactions:

1. Approved transactions show in the Pending tab. Select one or more boxes next to the transaction(s) you would like to process and select Manually Process. The transaction(s) automatically moves to the Processing tab.
   
   
2. In the Processing tab, select Download file to download the NACHA file. If you’d like to reject the selected transaction(s) instead, select Reject.
   
3. Once the *.txt file is downloaded, submit the NACHA file according to your existing ACH process so it gets processed by your operator.
   
   
4. Select Mark as processed to mark the transaction(s) as processed. The transaction(s) automatically moves to the Processed tab.
   

Download ACH Transaction History

To review historical files, you can download your processed ACH transaction history. To download the transaction history: 

1. In the Processed tab, select Download.
   
   
2. In the dialog that appears, select a specific batch file and then select Download.