Narmi AO ACH Service Configuration

Please contact your Narmi Relationship Manager to enable and configure Narmi Account Opening (AO) ACH Service. Some settings related to Narmi AO ACH Service can be configured by your staff, while others are configurable by Narmi only. Please contact your Narmi Relationship Manager if you'd like to configure something not shown here.

Staff Permissions 

The following permissions are required for staff members to access the Account Opening (AO) ACH Manager. These are configurable by your institution in the Admin Platform once Narmi AO ACH Service is enabled:

• Can view ACH application transaction – With this permission, a staff member can use AO ACH Manager to view transactions and download NACHA files. 

• Can change ACH application transaction – With this permission, a staff member can approve or reject ACH transactions in AO ACH Manager. 

• Can process ACH application transaction – With this permission, a staff member can manually process ACH transactions in AO ACH Manager. For more information on configuring permissions, go to Manage Roles. 

Institution Settings 

The following settings are available to your institution in the Admin Platform under Configurations > Institution settings. These are configurable once Narmi AO ACH Service is enabled:

• ACH Cutoff Time – The cutoff time used for automated NACHA file generation if SFTP is configured. The value must be a whole integer which represents the start of the hour in your institution's timezone. The cutoff time applies to both Account Opening and Digital Banking transactions for institutions that use both products.

• Max Funding Amount via ACH – The maximum amount an applicant can deposit via ACH. The default value is $10,000. 

• Microbilt Decline Behavior – For ACH funding, Microbilt can return one of three recommendations—approved, warning, and decline. This setting determines how to handle transactions that are declined by Microbilt, either "REVIEW" to send the transaction to manual review or "REJECT" to automatically reject the transaction. Transactions that return a warning are automatically sent to manual review.

• Maximum Funding Attempts Per Application – The maximum number of times an application can accept funding. For transactions that return a Microbilt status of Warning and/or Decline (depending on the "Microbilt Decline Behavior" setting above), staff users will have to decide whether to approve or reject them. If a transaction is rejected and the applicant has funding attempts remaining, the application goes into "Funding Failed" status, and they receive an email prompting them to re-enter their funding information. Doing so will trigger a new transaction. If a transaction is rejected and the applicant has no remaining funding attempts, their application is rejected, goes into "Max Funding Attempts Reached" status, and they receive an email notification. Each funding attempt gets added to a single total, even if a user switches between ACH and card funding.

• AO Narmi ACH Automatic Review Routing Numbers – To help prevent fraud from high-risk routing numbers, you can have account applications funded by specific routing numbers to automatically enter manual review, even if the applicant confirms account access via IAV or the transaction passes Microbilt's validation. If you suspect accounts funded by certain institutions are high-risk, you can add the institution's routing numbers in the Admin Platform under this institution setting.

NACHA Batch File Configuration

A NACHA batch file is a structured format that contains a collection of individual ACH transactions to be processed together. If your institution has Narmi AO ACH Service and also uses Narmi for Digital Banking, you can opt to have separate ACH Company IDs for Account Opening and Digital Banking NACHA batch file headers. The default is one ACH Company ID for both Account Opening and Digital Banking. Please contact your Narmi Relationship Manager to request this configuration change.

Additionally, Narmi supports NACHA files that use batch-level offsets for Narmi AO ACH Service. In this NACHA format, each batch of transactions receives a final "offset" transaction that zeroes out the values of the other transactions in the batch. To switch to using this format, please contact your Narmi Relationship Manager.