Use Wire Manager for Review

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Your staff can use the Wire Manager to review transfers flagged by your institution's risk settings. Your institution can set up risk rules within Narmi Command in Risk Manager. If a wire transfer meets the conditions of the risk rule, you can opt to have it move to the Review tab, which shows transactions that need action by staff. Upon reviewing, you can either approve or reject the wire. 

To access the Wire Manager option from Transactions, a staff user must have the “Can view wire transaction” permission.

In this article:

Review Wires

To review wires and approve or reject them:

  1. From the Narmi Command sidebar, select Transactions > Wire manager V2.

    Aqua Bank dashboard showing highlighted transactions and wire manager options.

     

  2. The page that appears opens to a Review tab. You can select other tabs to see wire transactions for those statuses—either Processed, Rejected, or Canceled. Go to Wire Statuses for a list of possible statuses.

    Wire Manager interface displaying approved transactions with details for review.

    In the Review tab, each transaction row displays the following information:

    • Created – Date the transaction was created

    • Sender – Name of the user initiating the transaction

    • Account number – Account funds are moving from

    • Issue – The risk rule that prompted the review. Select the rule text to open its details. For more information on risk rules, go to Risk Manager.

    • Amount – Transaction amount

    To view full wire details, select a transaction row to open a side panel. Go to View Wire Details for details on the information shown in this panel. You can approve or reject directly from this panel by selecting the three dots > Approve wire or Reject wire. Go to Approve or Reject from Wire Details for complete instructions.

    Select the “X” to close the panel.

    Wire transfer details showing sender, recipient, amount, and review status for transaction.

  3. To approve or reject from the wire list, select one or more transactions by checking the box next to each transaction. Select Approve or Reject.

    Selected transaction with approve or reject options visible.

    To select all transactions in the list, check the top box.

    Transaction list with all rows selected with amounts and issues for each sender.

  4. If approved, the transaction moves to the Processed tab. Note: Approved wire transactions may take up to 2 minutes to reflect as processed.

    If rejected, a confirmation dialog appears. Select Reject to confirm.
    Confirmation dialog asking to reject a wire transaction with cancel and reject options.

    Once rejected, the transaction is moved to the Rejected tab. Rejected transaction details display an informational banner with the name of the staff member who rejected the transfer and the rejection date/time stamp. Additionally, the end user receives an email indicating the wire was rejected.

    Wire transfer detail showing banner that it was rejected with date/timestamp.

Filter and Sort the Wire List

To make it easier to find transactions in the list, you can filter or sort the list by specific criteria.

Filter the List

To filter the list of wire transactions:

  1. In Wire Manager, select the filter icon.

    Filter options for transactions including date range, sender, and recipient.

  2. Select from the following filters:

    • Date range – Filter by start date and end date range. Enter a date in MM/DD/YYYY format or select the calendar icon to choose from a calendar.

      Date range selection interface with fields for start and end dates and apply button.

    • Sender – Filter by the name of sender(s).

      Filter options for senders with checkboxes for two sender names.

    • Recipient –  Filter by the name of recipient(s).

      User interface for selecting recipients with search and filter options displayed.

    • Account number – Filter by account number(s).

      Interface displaying account numbers with search and filter options for user selection.

    • Issue – Filter by the specific risk rule(s) flagged.

      Filter options for risk rules including transfers greater than 2.5K and search bar.

    • Amount – Filter by minimum and maximum transaction amounts.

      Filter options for amount with fields for minimum and maximum values to apply.

  3. Select Apply.
    Once you apply a filter, an indicator shows at the top of the list. Select the filter indicator to refine it further, or clear it by selecting Remove filter.

    Interface showing recipient filter options and a button to remove the filter.

Sort the List

By default, the wire list is sorted by created date, descending from newest to oldest. Select the down arrow to sort from oldest to newest created date.

List of created dates with a highlighted section for the most recent entry.

You can also sort by Amount. Select the double arrows on the top of the Amount column to sort from lowest amount to highest amount, select the up arrow to sort highest to lowest, and select the down arrow to clear the sort.

Display of amounts with an up and down arrow for sorting options.

View Wire Details

Select a transaction row to open a side panel to see complete wire details. Select the three dots to access options to Edit transfer status, Approve wire, or Reject wire.
Select the "X" to close the detail pane.

Wire transfer details showing sender, recipient, amount, and review status.

The following details display:

  • Risk rule – A banner at the top shows the risk rule that prompted the review, so your staff can take immediate action. If there are multiple risk rules, the banner shows how many risk rules were flagged, for example, “2 risk rules flagged.” Select View risk rule(s) to open details.
    A dialog appears with a list of the risk rules that prompted the review. Select the down arrow to expand details. Select View in risk manager to open your risk settings. For more information on risk rules, go to Risk Manager.
    Risk rule for transactions over fifty dollars with a link to risk manager.

  • Created date – The date the transaction was created

  • Status – The transaction status; go to Wire Statuses for more information

  • Amount – Transaction amount

  • Memo – A note about the transaction

  • Reason – The wire reason selected by the sender. To enable wire reasons for wire transfers, please contact your Narmi Relationship Manager. To learn more, go to Consumer Wire Transfers, Business Wire Transfers without Template, or Business Wire Transfers with Template.

  • Source sender – The sender of the wire

  • Source address – The sender’s address

  • Source account number – The source account number that funds are moving from

  • Source routing number – The source routing number that funds are moving from

  • Destination recipient – The recipient of the wire

  • Destination address – The recipient’s address

  • Destination account number – The destination account number that funds are moving to

  • Destination routing number – The destination routing number that funds are moving to

  • Wire history – The timeline of events associated with the transaction, including:

    • When it was created

    • If it’s in review

    • If reviewed, who and when it was approved/rejected by

    • If it went through dual approval

    • If it went through dual approval, who and when it was approved/rejected by

    • When it was moved to pending state

    • If approved, when it was queued for processing

    • When it was processed

    If the transaction does not go into review and is auto-approved, the timeline shows:

    • When it was created

    • When it was moved to pending state

    • When it was queued for processing

    • When it was processed

    Select View details in the timeline to see the risk rule that prompted the review. If there are multiple risk rules flagged, they display separately in the timeline.
    Wire transfer history showing flagged risk rule and user activity details.

Approve or Reject from Wire Details

  1. From the Narmi Command sidebar, select Transactions > Wire manager V2.

  2. The page that appears opens to a Review tab.

  3. Select a transaction row to open a side panel to see complete wire details. Select the three dots > Approve wire or Reject wire.

  4. A dialog appears asking you to provide an optional reason for the approval or rejection. Select Submit.

    Dialog to approve transfer with option to add reason and submit button.

    Dialog to reject transfer with option to add reason and submit button.

  5. If approved, the transaction moves to the Processed tab. Note: Approved wire transactions may take up to 2 minutes to reflect as processed.

    If rejected, the transaction is moved to the Rejected tab. Rejected transaction details display an informational banner with the name of the staff member who rejected the transfer and the rejection date/time stamp. This information also displays in the wire history timeline of wire details panel. Additionally, the end user receives an email indicating the wire was rejected.

    Wire transfer details with banner saying it was rejected with date/timestamp.