Your staff can use the Wire Manager to review transfers flagged by your institution's risk settings. Your institution can set up risk rules within Narmi Command in Risk Manager. If a wire transfer meets the risk rule’s conditions, you can opt to have it move to the Review tab, which shows transactions that require staff action. Upon reviewing, you can either approve or reject the wire.
To access the Wire Manager option from Transactions, a staff user must have the “Can view wire transaction” permission.
In this article:
Review Wires
To review wires and approve or reject them:
From the Narmi Command sidebar, select Transactions > Wire manager V2.
The page that appears opens to a Review tab, indicating the number of wires pending review. You can select other tabs to view wire transactions for those statuses—Processed, Rejected, or Canceled. Go to Wire Statuses for a list of possible statuses.
In the Review tab, each transaction row displays the following information:
Created – Date the transaction was created
Sender – Name of the user initiating the transaction
Account number – Account funds are moving from
Issue – The risk rule that prompted the review. Select the rule text to open its details. For more information on risk rules, go to Risk Manager.
Amount – Transaction amount
To view full wire details, select a transaction row to open a side panel. Go to View Wire Details for details on the information shown in this panel. You can approve or reject directly from this panel by selecting the three dots > Approve wire or Reject wire. Go to Approve or Reject from Wire Details for complete instructions.
Select the “X” to close the panel.
To approve or reject transactions from the wire list, select one or more transactions by checking the box next to each. Select Approve or Reject.
To select all transactions on the current page, check the top box.
If approved, the transaction moves to the Processed tab. Note: Approved wire transactions may take up to 2 minutes to reflect as processed.
If rejected, a confirmation dialog appears. Select Reject to confirm.
Once rejected, the transaction is moved to the Rejected tab. Rejected transaction details display an informational banner with the name of the staff member who rejected the transfer and the rejection date/time stamp. Additionally, the end user receives an email indicating the wire was rejected.
Filter and Sort the Wire List
To make it easier to find transactions in the list, you can filter or sort the list by specific criteria.
Filter the List
To filter the list of wire transactions:
In Wire Manager, select the filter icon.
Select from the following filters:
Date range – Filter by start and end dates. Enter a date in MM/DD/YYYY format or select the calendar icon to choose from a calendar.
Sender – Filter by the name of sender(s).
Recipient – Filter by the name of recipient(s).
Account number – Filter by account number(s).
Issue – Filter by the specific outcome reasons flagged.
Amount – Filter by minimum and maximum transaction amounts.
Select Apply.
Once you apply a filter, an indicator shows at the top of the list. Select the filter indicator to refine it further, or clear it by selecting Clear filter.
Sort the List
By default, the wire list is sorted by created date, descending from newest to oldest. Select the down arrow to sort from the oldest to the newest created date.
You can also sort by Amount. Select the double arrows on the top of the Amount column to sort from lowest amount to highest amount, select the up arrow to sort highest to lowest, and select the down arrow to clear the sort.
View Wire Details
Select a transaction row to open a side panel to see complete wire details. Select the three dots to access options to Edit transfer status, Approve wire, or Reject wire.
Select the "X" to close the detail pane.
The following details display:
Risk rule – A banner at the top shows the risk rule that prompted the review, so your staff can take immediate action. If there are multiple risk rules, the banner shows how many risk rules were flagged, for example, “2 risk rules flagged.” Select View risk rule(s) to open details.
A dialog appears with a list of the risk rules that prompted the review. Select the down arrow to expand details. Select View in risk manager to open your risk settings. For more information on risk rules, go to Risk Manager.
Created date – The date the transaction was created
Status – The transaction status; go to Wire Statuses for more information
Amount – Transaction amount
Memo – A note about the transaction
Reason – The wire reason selected by the sender. To enable wire reasons for wire transfers, please contact your Narmi Relationship Manager. To learn more, go to Consumer Wire Transfers, Business Wire Transfers without Template, or Business Wire Transfers with Template.
Source sender – The sender of the wire
Source address – The sender’s address
Source account number – The source account number that funds are moving from
Source routing number – The source routing number that funds are moving from
Destination recipient – The recipient of the wire
Destination address – The recipient’s address
Destination account number – The destination account number that funds are moving to
Destination routing number – The destination routing number that funds are moving to
Wire history – The timeline of events associated with the transaction, including:
When it was created
If it’s in review
If reviewed, who and when it was approved/rejected by
If it went through dual approval
If it went through dual approval, who and when it was approved/rejected by
When it was moved to pending state
If approved, when it was queued for processing
When it was processed
If the transaction does not go into review and is auto-approved, the timeline shows:
When it was created
When it was moved to pending state
When it was queued for processing
When it was processed
Select View details in the timeline to see the risk rule that prompted the review. If multiple risk rules are flagged, they appear separately in the timeline.
Approve or Reject from Wire Details
From the Narmi Command sidebar, select Transactions > Wire manager V2.
The page that appears opens to a Review tab.
Select a transaction row to open a side panel to see complete wire details. Select the three dots > Approve wire or Reject wire.
A dialog appears asking you to provide an optional reason for the approval or rejection. Select Submit.
If approved, the transaction moves to the Processed tab. Note: Approved wire transactions may take up to 2 minutes to reflect as processed.
If rejected, the transaction is moved to the Rejected tab. Rejected transaction details display an informational banner with the name of the staff member who rejected the transfer and the rejection date/time stamp. This information also displays in the wire history timeline of wire details panel. Additionally, the end user receives an email indicating the wire was rejected.