Enrollment Code Issues

As part of consumer or business enrollment in Digital Banking, the user enters their Social Security Number and date of birth, IRS Employer Identification Number (EIN), or Federal Tax ID. If your financial institution requires two-factor authentication or has enabled enrollment codes, a prompt follows, asking the user to enter a verification code. To verify identity, we send a verification code to the email address associated with the account. The user must enter the verification code from that email in the Verification code box and select Next.

To ensure the enrollment code is accepted, users should copy and paste the code from the email, including all characters and excluding any white spaces. Valid characters in the verification code are all lowercase letters and the following numbers: 2,3,4,5,6,7 (not 0,1,8,9).

To enable this enrollment code for your users, go to the Admin Platform under Institution Settings > Enrollment Code.

If the user leaves enrollment and wants to continue later or did not receive their enrollment code, you can resend them the code to use for enrollment. To do this, go to the Admin Platform > Customers/Members > select the user’s name > Actions > Resend Enrollment Code.

Users Unable to Receive Emails from Narmi

Due to various uncontrollable factors, a minimal proportion (approximately 1%) of end users cannot receive emails from Narmi. As these users attempt to enroll in Digital Banking, they cannot receive the email verification code and must contact support for assistance.

To accommodate this small cohort of users, authorized staff members at your institution can view enrollment verification codes in the Admin Platform. Your staff can then securely communicate the code to the individual user, direct them to enter it in the enrollment flow, and complete enrollment. Please refer to the Show Enrollment Code article for instructions to follow in the Admin Platform.

For more enrollment troubleshooting tips, go to Enrollment Troubleshooting.