Enrollment Code Issues

As part of consumer or business enrollment in Digital Banking, the user enters their Social Security Number and date of birth, IRS Employer Identification Number (EIN), or Federal Tax ID. If your financial institution requires two-factor authentication or has enabled enrollment codes, a prompt follows asking the user to enter a verification code. To verify identity, we send a verification code to the email address associated with the account. The user must enter the verification code from that email in the Verification code box and select Next.

To ensure the enrollment code is accepted, users should copy and paste the code from the email, including all characters and excluding any white spaces. Valid characters in the verification code are all lowercase letters and the following numbers: 2,3,4,5,6,7 (not 0,1,8,9).

To enable this enrollment code for your users, go to the Admin Platform, under Institution Settings > Enrollment Code.

In the event that the user leaves enrollment and wants to continue later, or did not receive their enrollment code, you can resend them the code to use for enrollment. To do this, go to the Admin Platform and select Manage Users. Find the user and select their name to open their profile. From the Actions menu, select Resend Enrollment Code.