Enrollment Issues

As part of consumer or business enrollment in Digital Banking, the user enters their Social Security Number and date of birth, IRS Employer Identification Number (EIN), or Federal Tax ID. If your financial institution requires two-factor authentica...

Here are some tips for troubleshooting user enrollment issues. During Enrollment The user navigates away from the enrollment page and doesn’t enter the enrollment code Go to the user’s profile (Admin Platform > Customers / Members ...

Here are some frequently asked questions about new enrollment. Is there any difference in the enrollment flow for a Business Banking user vs Consumer Banking? No. The only difference is a user may be required to enter their business acco...