About Staff-Led Account Opening

Video: Staff-Led Account Opening

Staff-Led Account Opening gives your institution the ability to effortlessly open accounts for consumer applicants who come into your bank or credit union branch. Through a streamlined experience that allows for high-touch interactions, your institution can seize the expanding opportunity to capture deposits in person, optimize efficiency, and build trust. Real-time identity decisioning is presented within the process, eliminating the need to navigate between multiple tools.

The Staff-Led Account Opening flow is comprised of four main steps:

1. Basic Information
2. Pre-KYC
3. KYC
4. Post-KYC

For step-by-step instructions, go to Staff-Led Account Opening for New Users or Staff-Led Account Opening for Existing Users.

Upon starting an application, the name of the staff member who starts the application is recorded in the application view, under Application history. This name is taken from the user profile in the Admin Platform associated with the email address used for login. If a different staff member completes the application, that person's name is not displayed, but it can be manually added to Notes in the pre-KYC or post-KYC steps.

Staff-Led Roles

There are two permissions for Staff-Led Account Opening, which you can add to roles from the Admin Platform under Manage Roles:

• Can view staffer led applications via staff portal – With this role, a staff user can view applications from the In branch tab in the Admin Platform, but cannot create or continue a staff-led application. 
• Can create and edit staffer led applications via staff portal – With this role, a staff user can create a new staff-led application (via New application in the In branch tab) or continue a staff-led application (via Finish application in the application view.)

Without either of the above permissions, a staff user cannot see the In branch tab in the Admin Platform. 

Your institution can segment your staff users if you want some users to have access to Consumer Account Opening only, some to have access to Staff-Led only, or some to have access to both. For information on segmentation, contact your Narmi Relationship Manager.

Tracking Staff-Led Applications

To track applications submitted via Staff-Led Account Opening, generate a report from the Admin Platform. To do this, select the Analytics tab and on the page that appears, find Banker-led Account Applications. Select Download to download the report in a *.CSV file.