Users can recover their username or password without Support intervention using the instructions below. To manually reset the password for a customer/member or staff user, go to Reset Password for a User.
To recover a username or password:
On the login page, select Forgot your username or password?
Enter the email address that should receive password reset instructions.
Follow the instructions in the email to complete the password reset.
Usernames are masked in the reset email for security. If your institution wants to allow users to see their username in the reset email, contact your Narmi Relationship Manager to make this change. Your staff must look up the username to manually give to the customer. This is located in Narmi Command in the right sidebar of their user profile.
When the user selects Reset password in the email they receive, they go directly to the reset password page.
Once the user is logged in, depending on your institution's configuration, they can view/edit their username and edit their password in their online banking Profile Settings or mobile banking Profile. To configure whether or not your users can view/edit any fields in their contact info, please contact your Narmi Relationship Manager.