Username Recovery and Password Reset

To recover a username or password:

1. On the login page, select Forgot your username or password?

2. Enter the email address that should receive password reset instructions.

   

   
   

3. Follow the instructions in the email to complete the password reset. If your institution is on release 2024.4 or earlier, customers automatically see their username in the reset email. As of release 2024.5 onwards, usernames are masked in the reset email for security. If your institution would like to allow users to see their username in the reset email, contact your Narmi Relationship Manager to make this change.
   
   If your institution has usernames masked in the reset email, your staff can look up the username to manually give to the customer. This is located in the Admin Platform in the right sidebar of their user profile.

   

   
   
   

4. When the user selects Reset password in the email they receive, they go directly to the reset password page.
   

Once the user is logged in, depending on your institution's configuration, they can view/edit their username and edit their password in their online banking Profile Settings or mobile banking Profile. To configure whether or not your users can view/edit any fields in their contact info, please contact your Narmi Relationship Manager.

To manually reset the password for a user, go to Reset Password for a User.