Mobile Deposit Photo Capture Issues

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Remote deposit capture (RDC) is a method for processing checks electronically from a digital image. Before depositing, if any errors are found from Ensenta (such as signature not detected or date invalid), a detailed message asks the user to correct the image and select Confirm. These messages are configured via Ensenta. Please contact your Narmi Relationship Manager to configure.

Check deposit interface showing amount and confirmation instructions for mobile deposit.

To prevent errors when users capture photos for remote deposit, ensure your users follow these tips:

  • Use a solid, dark, non-reflective background. Avoid taking photos of a check in your hand or on your lap.

  • Make sure the check and background are flat.

  • Use bright lighting with no shadows.

  • Clean the phone camera lens before taking the photo. 

  • Do not zoom in when taking the photo.

  • Ensure that no pay stub is attached to the check.

For more information on remote deposit capture, go to Remote Deposits.

For additional troubleshooting information, please reference this Ensenta EZAdmin Mobile Instant Support Guide (troubleshooting begins on page 10):

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