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    Server Error on Mobile Login
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    Server Error on Mobile Login

    • 1 Minute to read
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    Article Summary

    Some users may experience a "Server Error" or other issue while attempting to log in to the mobile app. We've found that this is caused by the user's two-factor authentication device blocking the verification number being sent. If you can provide a timestamp for when the "user.failed_login" event occurred (found in the Admin Platform > Manage Users > User Profile > History), we can check on our side to confirm.

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