Link Another Profile on Mobile

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By linking another profile, users can seamlessly switch between multiple accounts without logging out. This feature is convenient for owners of multiple businesses, a business user with different sub-accounts, or a user with multiple consumer and business accounts. This option can be enabled by contacting your Narmi Implementation Manager.

Link a New Profile

To link another profile in the mobile app, users log in as the new profile they want linked. The mobile app automatically remembers all profiles logged in from a single device. 

To log in, enter the username and password of the Digital Banking account to be linked. Select Log In. If two-factor authentication is enabled at your institution, the first time the user logs into the mobile app from their device, a prompt appears to verify their identity by entering the code sent to their trusted device.

On subsequent logins, the user can use their password or biometric login (if Unlock with Face ID is enabled in the More menu).

Login interface for Narmi with fields for username and password, and login button.

The home screen of the new profile appears automatically. 

Switch Profiles

To switch profiles in the mobile app:

  1. From the login screen, select Switch profile.

    If already logged in, select the profiles icon on the top right.

    Account summary showing balances for Money Market and Primary Checking accounts.


    Or, from the More menu, the user can select their name at the top of the screen.

    Navigation menu showing account options and support features for user management.



  2. A bottom drawer opens with the available profiles. The currently logged-in profile has a checkmark next to it. Select the profile to switch to.

    Account balances displayed with options to switch profiles, highlighting Jane Dough's profile.


  3. If two-factor authentication is enabled at your institution, a prompt appears for the user to verify their identity by entering the code sent to their trusted device.
    On subsequent logins, the user can use their password or biometric login (if Unlock with Face ID is enabled in the More menu).
    A confirmation message appears and the home screen of the selected profile opens automatically.

    User logged into Jane Dough profile, displaying account balances for checking accounts.

Remove a Profile

To remove a profile from the mobile app:

  1. Select the profiles icon on the top right.

    User interface showing account balance and greeting for Jane with favorite accounts listed.


  2. A bottom drawer opens with the available profiles. Select Manage profiles on this device

    Profile selection menu showing options to switch between user profiles on a device.


  3. Under the profile to be removed, select Remove from this device. Users cannot remove the profile that is currently logged in.

    Manage profiles screen showing options to remove user profiles from the device.


  4. A confirmation message lets the user know the account will not be deleted. Select Remove.

    Confirmation prompt to remove a linked profile named Narmi from the account.

    A confirmation of the removal appears.

    Notification indicating removal of Narmi profile from the device with account details.

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