Language translations in Narmi Banking ensure a user-friendly experience for a diverse customer base. By offering multiple languages, your institution can cater to non-English speakers or those with limited English proficiency. This inclusivity increases usage and enhances customer satisfaction and trust. Translations broaden your customer base, giving you a competitive edge in an increasingly multicultural market.
Once you have translations set up, when applicants visit your digital banking web or mobile app, they will automatically see the language supported by their system or device settings. For example, if your institution sets up translations in Spanish, and the applicant's device is set to Spanish, they will automatically see Narmi Banking in Spanish. If the applicant's device is set to English, they can easily choose a different language. See Choosing a Language for instructions.
We support any language in Narmi Banking to ensure a localized experience.
To get started, contact your Narmi Relationship Manager. We will implement the languages you choose in partnership with our third-party translator, TransPerfect. If you require any subsequent edits, contact our Support team at support@narmi.com.
Choosing a Language
To choose a language:
In Narmi Banking under the name menu > Settings > Profile, select the Language menu.
Choose one of the available languages. The current page will be automatically translated, and all subsequent pages will be translated.
Translated Content
We translate the Narmi Banking web and mobile user interface text, such as headings, menu selections, navigation, and error messages.
What Cannot Be Translated
At this time, the following content cannot be translated:
Transaction details—this information comes directly from the core
Any text entered by the user, for example, account nicknames
Secure messages in the Support hub
Third-party integrations, for example, MX for Personal Finance Management (PFM), Plaid, or NAF Apps