Limit increase is only available to institutions on the Symitar core.
Users can request a temporary limit increase on active debit cards only.
Please contact your Narmi Relationship Manager to enable this feature and set maximum amount and frequency limits. The limit increase request will be automatically approved if it’s within your institution’s set amount and frequency limits. The limit increase expires at the end of the day the request was made.
To request a temporary limit increase:
On the web app, select Tools > Cards, or under the name menu, select Settings > Cards. On the mobile app, select More > Cards.
On the page that appears, the user’s available cards display. On the web app, select Manage, and in the side panel that appears, select Increase limit.
On the mobile app, select a card, then Increase limit.
The user’s current Spending limit (daily) and ATM Withdrawal limit (daily) appear. Enter a new amount in the appropriate field(s). Select Submit.
If your institution requires two-factor authentication, the user must select a method to verify their identity and then select Continue.
The user must enter the verification code they receive in the Verification code box and select Continue.
A confirmation message appears. An email notification is automatically sent to the user. For more information, go to End-User Communications - Cards.
