A travel notice on a debit or credit card notifies the card issuer about the cardholder’s upcoming travel plans. It ensures that a customer’s card transactions at their travel destination during specified dates are not flagged as fraudulent or suspicious, which could lead to a declined card.
The following conditions apply to travel notices:
Users can only set travel notices on ATM, debit, or credit cards in an active state.
Only international notices are allowed at this time (not domestic).
Only one travel notice (one date range) can be set at a time, but the notice can contain multiple destinations.
Only consumer users can set travel notices (not business users).
To set a travel notice:
On the web app, select Tools > Cards, or under the name menu, select Settings > Cards. On the mobile app, select More > Cards.
On the page that appears, the user’s available cards display. On the web app, select Manage, and in the side panel that appears, select Set travel notice.
On the mobile app, select a card, then Set travel notice.
Select the travel Destination and Dates of travel. Multiple countries may be selected. Only one start date and one end date can be selected.
Select Submit. An email notification is automatically sent to the user. For more information, go to End-User Communications - Cards.
To view the current travel notice, go to Cards > Manage > Set travel notice.
Delete a Travel Notice
To delete a travel notice:
On the web app, select Tools > Cards, or under the name menu, select Settings > Cards.
On the mobile app, select More > Cards.On the web app, select Manage, and in the side panel that appears, select Set travel notice.
On the mobile app, select a card, then Set travel notice.The current travel notice is shown. Select Delete.
On the confirmation dialog that appears, select Yes, delete.
