Linked Accounts

In the Linked accounts tab of Settings, users can view the external accounts that are linked to their Digital Banking account, unlink or rename an account, or link a new external account. To access linked accounts, select Settings from the name menu, and then select Linked accounts.

For instructions on accessing external accounts from the mobile app, go to Linked Accounts Mobile. For information on managing users' external accounts from the Admin Platform, go to External Accounts.

On the Linked accounts page, select the three dots next to an account name to reveal the following options:

• Rename – Edit the name of the account.

• Delete – Remove the account from the Digital Banking profile. This does not delete the external account.

If an external account is pending verification, select Verify now next to the account name. See more details in step 3 below.

Link an External Account

To add an external account from the web app:

1. From the name menu, select Settings > Linked accounts.
   

   

   
   

2. Select Link a new account.

   

   
   

3. A dialog box appears with two options to add an account, described below. To update the electronic funds transfer agreement link shown in this dialog for both web and mobile, from the Admin Platform, go to Institution Settings > ACH Terms URL.
   

   

   • Instantly add – With this option, select the external institution and enter the credentials to verify the account instantly.
     

   • Manually add – With this option, enter the account and routing numbers for the external bank, which will be verified with two microdeposits.
     

     

     
     

     For manual adds, the account must be verified. To do this:

     1. Once the two microdeposits are received (which may take up to 3 business days), select your name in the upper right corner, then select Settings.

     2. Select the Linked accounts tab and under the account name, select Verify now.
        

        

     3. In the dialog that appears, enter the amounts of the two deposits. Select Verify. A confirmation message appears when successfully activated.
        

        
        

4. Once instantly or manually verified, the external account appears in the linked accounts list as verified.
   

   Note: To protect customers from fraud, some financial institutions share a Tokenized Account Number (TAN), which is a substitute routing and account number pair used in place of an actual account number for debit or credit transactions. Please keep in mind that the linked account number shown could be a TAN and, therefore, not match the user’s actual account number.
   

   
   Select the three dots to rename or delete the account.