External Accounts

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The External Accounts section of the user profile displays a list of the user's external accounts and their statuses. These accounts were linked through the user's Settings > Linked Accounts. For instructions on linking or unlinking external accounts from the Narmi Banking web app, go to Linked Accounts. For mobile app instructions, go to My Accounts Mobile Settings - Linked Accounts.

Table displaying external accounts with routing numbers, account names, and verification status.

Reset Microdeposit Attempts

For external accounts that were manually added, the status may be pending verification with microdeposits. Pending verification with microdeposits does not automatically expire, but can be invalidated by the user if they manually add the account a second time, or by your staff manually changing the external account (see below). Users cannot enter more than 10 guesses for microdeposits. Once the limit is reached, staff members can manually reset the attempts on microdeposit guesses by selecting Reset next to the pending account in the Status column.

Status shows verified and pending attempts reached with a reset option available.
Manually Change or Verify External Account

Staff members can also manually change the information of the external account. For example, if a user is entering the wrong microdeposit values, but you’ve independently verified the user and ensured it’s not fraud, you can manually set the state from pending to verified.

Warning: This is a very high-risk action, and you should only change the account information when it has been independently verified. Updating this information may overwrite other verification methods like microdeposits or instant authentication.

To change external account information:

  1. From the External Accounts list, select a Routing number, Account number, or Name of the account to be changed.
    List of external accounts with routing numbers and account names displayed.

  2. On the page that appears, you can change the Product Type (Checking, Savings, or Loan), Account Purpose (Personal or Business), or State (Pending, Verified, or Removed).

    Warning about high risk when changing external account information with required fields.


  3. Select Save to finish. A confirmation message appears when successful.