Support Teams allows you to create different teams to receive secure messages. When you set up support teams, Narmi Banking users who contact your institution can select a team to direct the message to.
To send a secure message in the web app, users go to Support > Message Center > New Message, or select Report an issue in the transaction detail of a specific transaction.
To send a secure message from the mobile app, users select More > Help center > Send a secure message > Compose.
Permissions for Managing Teams
To access Staff members > Support teams in Narmi Command, a staff member must have the “Can view Team” permission. To edit a team’s specific role permission, a staff member must have the “Can change Team” permission.
Add a New Team
From the Narmi Command sidebar, select Staff members > Support teams.
On the page that appears, select Add team.
In the dialog that appears, enter a team Name and team Email address. Select Submit to finish.
The newly added team is available immediately.
After creating teams, specific threads within messages can be assigned to a specific team. To learn more, go to Messages in Narmi Command.
Edit a Team
To update any information for a particular support team, from the Narmi Command sidebar, select Staff members > Support teams. Select the team name, make edits, and then select Submit.
Delete a Team
To delete a support team, from the Narmi Command sidebar, select Staff members > Support teams. Select Delete next to the team name. Note: You cannot delete a support team that has message threads assigned to it. Please reassign the messages to another team before deleting the original team.
