In the Profile tab of Settings, users can update their contact information or change their password, as described in this article. Users can also enroll in paperless statements from the Profile tab, which is described in the next article.

The Profile tab appears by default when you select Settings from the name menu.

Aqua Bank settings page displaying profile and paperless statements options.

Narmi Guard Profile Update Monitoring
If your institution has implemented Narmi Guard Profile Update Monitoring, when a user attempts to update their email, phone, address, or MFA method via their user profile, we assess the update in real time to stop suspicious activity before it impacts your institution. To get started with profile update monitoring, please contact your Narmi Relationship Manager.

Elevated Authentication

To enhance security when users change their passwords, usernames, emails, and phone numbers, you can enable Elevated Authentication. This requires users to complete two-factor authentication (2FA) to verify their identity before performing critical actions. To enable this, from the Narmi Command sidebar, select Configurations > Institution settings > Features Requiring Elevated Authentication > and check the following boxes: address_change, password_change, email_change, phone_change, and/or username_change.

You can also configure how long the user has to complete 2FA before they are prompted again. The default is 600 seconds (or 10 minutes), and you can configure this under Institution Settings > Elevated Authentication Mode Duration.

For users who have biometrics set up on their mobile device, elevated authentication uses biometric verification instead of two-factor authentication (2FA). Please contact your Narmi Relationship Manager to enable sudo mode biometrics for your institution.

For more information, go to Elevated Authentication.

Contact Info

Depending on your institution's configuration, users can view and update the personal information associated with their account in the Contact info section. For businesses, the Contact info section displays the business user's info. Select Edit next to each field to edit. To configure whether your users can view/edit their contact information or not, please contact your Narmi Relationship Manager.

Username – Usernames must be less than 150 characters and may contain lowercase letters, numbers, or any of the following special characters: _ @ + . -. Note: Usernames must not contain capital letters. Your institution can configure a minimum username length in Narmi Command under Configurations > Institution Settings > Minimum Number of Characters for Usernames. The default minimum is one character.
Email address – When changing their email address, users receive an email with a confirmation link at the new email address. Users must confirm the new email address via the link to save it to their profile. The new email address is saved to the core if your institution's core supports emails. For business users, an info tip informs them that editing the email address updates both their organization's email and their user email.
For instructions on how your staff can manually update the user's email address with the value from the core, go to Update Email.
Note: When a user updates their email address here, the Email and Email on core fields are updated in the sidebar of the user's profile page in Narmi Command.
Phone number – When changing their phone number, if the user intends to use the new phone as a two-factor authentication device, they must add it in Settings > Security. The new phone number is saved to the core for consumer users, not business users, and only if your institution's core supports phone numbers. For business users, editing the phone number only updates it on Digital Banking. An infotip informs business users that they must contact your institution to update the phone number in their account and bank records.
When users change their phone number, they receive an automatic email notification. To configure the email sent to users, go to Narmi Command under Institution Settings > CHANGE_PHONE_NUMBER_EMAIL_TEMPLATE.
Residential and Mailing address (consumer users only) – The residential and mailing addresses only appear in the "Contact info" section for customers, not businesses (see business info below). The mailing address only shows if enabled in Institution Settings > Has Mailing Address. The new residential and/or mailing address is saved to the core if your institution's core supports addresses. When users change their residential or mailing address, they receive an automatic email notification.
Note: Narmi Banking does not verify addresses when users change them. We use autocomplete through Google Places API, but it may not always be accurate.

Contact info for consumer users:

Contact info for business users:

Business Info

The Business info section displays the organizational primary address (and mailing address if the "Has Mailing Address" institution setting is enabled), which is pulled from the core.

You can allow business Admins to edit the addresses, but business sub-users can only view the addresses. To configure whether your business Admin users can view/edit their contact information or not, please contact your Narmi Relationship Manager. When a business Admin edits the addresses, the update is applied to all business subusers and is saved to the core, if your institution's core supports addresses. Note: Some cores will prevent the update from proceeding for business users. Additionally, Narmi Banking does not verify addresses when users change them. We use autocomplete through Google Places API, but it may not always be accurate.

Select Edit next to the appropriate field to make changes. An email is sent to Admin users when the address is changed.
Business information including addresses for business and mailing.

Membership

When the account_membership feature is enabled, below the "Contact info" section, a "Membership" section displays the user's linked internal accounts. To enable this feature, contact your Narmi Relationship Manager.

Membership section displaying two account numbers and an option to link another account.

To link a new internal account, select Link another account. In the dialog that appears, enter the account number, Social Security Number/ITIN, and date of birth. Select Link account. To verify ownership of the account, a verification link is sent to the email address associated with the account to be linked.

Form to link another account with fields for account number and personal information.

To unlink an internal account, select the trash can icon next to the account number. In the confirmation dialog that appears, select Yes, unlink.

Password

Below their contact information, users can change their password. Select Edit, and on the page that appears, enter the old and new passwords.

User passwords can be 4,096 characters or fewer in length. The minimum password length can be configured by the financial institution, but we highly recommend a minimum password length of at least 10 characters. For more information, go to Password Security.
Password entry field with an option to edit the password displayed.

Institution Features