Refunding Transactions in Authorize.net
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Refunding Transactions in Authorize.net
- 1 Minute to read
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Narmi Account Opening (AO) ACH Service
The information in this article is only relevant if your financial institution utilizes Authorize.net for ACH Account Opening funding. Narmi AO ACH Service was introduced in release 2024.4 for our Consumer Account Opening and Business Account Opening products. Please contact your Narmi Relationship Manager for more information regarding Narmi AO ACH Service.
Authorize.net makes it easy to refund both card and ACH transactions to the applicant. This may be useful in the case where an applicant applies for an account but, for whatever reason, wants to close the account and have the money refunded to their card or bank account.
Refunding a Transaction
To refund a transaction from the Authorize.net platform:
Log in to your Merchant Interface and select Transaction Search from the main toolbar.
Find the transaction you'd like to refund.
Select the Transaction ID for that transaction.
On the Transaction Detail page that appears, select Refund.
A pop-window appears. The format of this screen will vary based on funding type (card vs. ACH).
If you would like to issue a partial refund, adjust the Refund Amount field.
Optionally, you may add or update the Invoice # field for this refund, and enter text in the Description field.
If you would like the applicant to receive an email receipt for the refund, enter the customer’s email address in the Customer Email field and check the Email transaction receipt to customer (if email provided) box.
Select OK.
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