Refunding Transactions
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Refunding Transactions
- 1 Minute to read
- Print
- PDF
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Narmi Account Opening (AO) ACH Service
The information in this article is only relevant if your financial institution utilizes Authorize.net for ACH Account Opening funding. Narmi AO ACH Service was introduced in release 2024.4 for our Consumer Account Opening and Business Account Opening products. Please contact your Narmi Relationship Manager for more information regarding Narmi AO ACH Service.
Authorize.net makes it easy to refund both card and ACH transactions to the applicant. This may be useful in the case where an applicant applies for an account, but for whatever reason wants to close the account and have the money refunded to their card or bank account.
How to Refund a Transaction
- Log into your Merchant Interface and click Transaction Search from the main toolbar
- Find the transaction you would wish to refund
- Click the Transaction ID for the transaction that you wish to refund
- On the Transaction Detail screen that follows, click the Refund button. A pop-window appears. The format of this screen will vary based on funding type (card vs. ACH).
- If you would like to issue a partial refund, adjust the Amount field.
- Optionally, you may add or update the Invoice # field for this refund, and enter text in the Description field.
- If you would like the applicant to receive an email receipt for the refund, confirm the Customer Email field is present, and check the box labeled Email transaction receipt to customer (if email provided)
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