When a consumer applicant’s chosen product needs to be updated for eligibility or a better fit, your staff can use the Product Swaps feature. This allows your staff to issue counter-offers—proposing a different product (such as a secured credit card instead of an unsecured one) when the original request cannot be approved as-is. With Product Swaps, you can modify the applicant's product selection during the review process, without requiring application restarts.
Product Swap Permissions
To use product swaps, a staff member must have the permission “Can use the product swap feature to swap products of applications in review.”
How to Edit Products
To edit the products for an application in “Review” state:
From Narmi Command, select Account opening > Applications > select an application in “Review” state > select the three dots > Update application info.
On the page that appears, under Current product selection, select Edit.
A side panel appears with product selection options. Check the box next to the products you would like to add, or clear the box next to the products you would like to remove. Additionally, you can toggle on/off account features such as debit cards and courtesy pay. Select Save selection.
A banner appears to inform you that an approval email will be sent to the applicant. To configure the approval email that applicants receive, go to Narmi Command under Configurations > Institution settings > CAO Product Swaps Email Template.
Select Update application.
A confirmation dialog appears. Select Yes, update.
The applicant receives an email prompting them to select Continue your application.
The applicant is directed to the Consumer Account Opening flow where they can select Next to proceed.
The applicant can review the counter-offer, then complete the rest of the application flow.
While you are waiting for the applicant’s approval on the counter-offer, the application status changes to “Creating Reissued.”
Once the applicant finishes their application, the application returns to the "Submitted" state, and a new Alloy evaluation is created. Accounts are then opened on the core with the updated information.
Application changes are logged in the Staff Audit Log report, which you can access from Reports in Narmi Command.
The product swap history is added to the application record/membership card PDF under “Accounts.”
