New Enrollment FAQs

No. The only difference is a user may be required to enter their business account details along with their personal information (for example, EIN). Cores that are not user-centric will require account numbers during the enrollment process as well.  

Entitled user enrollment (users added to org accounts via Access Manager in the Admin Platform) follows the same flow as outlined above.

The user needs to be 13 years old or older AND the user cannot be in a segment that does not permit enrollment, for example, your FI may have children's savings accounts in a non-enrollment segment.

There is a cancel button available on each screen. If the user is on the “Tell Us More About You” screen and selects Cancel, they are taken to the login page. If they select Cancel from any other page, they’re logged out and brought to the first page of the enrollment screen.

No. Your FI can use the Narmi-provided enrollment smart link in the account opening success screen to have a seamless account opening to enrollment experience (will bring the user to the Verify screen, bypassing the requirement to manually enter the account details).

If the user submits the wrong code, an error stating the incorrect code will appear. The user can still enter the original code that was emailed if previously entered incorrectly.

First, have the user check their spam folder. Next, FI support can click “Resend Enrollment Code” via the Admin Platform.

If the user still is not receiving the enrollment code email: Due to various uncontrollable factors, approximately 1% of end users are unable to receive enrollment verification code emails from Narmi. Please refer to Users Unable to Receive Emails from Narmi for instructions on how to handle these rare occasions.

If the user drops off before creating their credentials, the user can get back to the creating login credentials step by accessing the link sent via email or going through the forgot password flow from the login page.

The configurations presented in the “Setup your account preferences” page are optional and can be set at any point after accessing Digital Banking. Enrollment is completed once terms and conditions are accepted.

If your FI requires two-factor authentication (2FA), their phone number or email address has already been added when their account is created on the first step of enrollment.

In the new enrollment redesign, the password requirements will only be returned to the user via an error if the password they entered violates one of the requirements.

Please refer to Generate Backup Codes for Enrollment.

Yes. Digital banking regulation requires that if software requirements needed to access financial records electronically change after consumers have begun receiving electronic documents, financial institutions must:

1. Notify consumers of the new requirements

2. Allow consumers to withdraw their consent

3. Obtain the affirmative consent of the consumer again

Narmi's enrollment design is compliant with this regulation, as end users will have to affirmatively re-enroll in paperless statements during the conversion enrollment process, even if they were enrolled in paperless statements with the previous digital banking provider.