Accessible Design at Narmi

Digital accessibility is a basic right. In the same way you would install accessibility ramps at the front door of your branch, it is imperative to consider your digital accessibility as well. If someone cannot use your digital branch due to accessibility, it hinders their user experience, and ultimately your revenue growth. We have made the following improvements to our platform, making it more accessible to everyone.

The "Tab key" for Navigation on the Web App

This hidden “Skip to content” button allows users to navigate online banking and the Admin Platform using only the Tab and Enter keys. Many users of assistive technologies use a keyboard to interact with a website when they are on a computer, as opposed to a keypad or mouse, so this is a critical step toward making online banking accessible for them.

Note: In the Safari web browser, tab access is not enabled by default. This must be enabled to navigate all menu items with the tab key. To enable, go to Safari > Settings > Advanced > Press Tab to highlight each item on a webpage.

Accessible Rich Internet Applications (ARIA) Tags

ARIA is a set of attributes added to HTML to make content more accessible to those who use assistive technologies or screen readers. We implemented ARIA tags to provide screen readers extra information, context, and interactivity with content on the online banking pages. These tags improve the overall experience for those using assistive technology on the web app.

Screen Readers on the Mobile App

Our mobile app is compatible with the built-in mobile screen readers iOS VoiceOver and Android TalkBack. Users can rely on accurate auditory feedback when navigating the mobile app, including tab names, menus, and selected accounts. This ensures an easier experience for everyday user actions such as transferring funds and making remote deposits.

Font Scaling for Web Browsers

Many operating systems and web browsers allow users to adjust font sizes according to their preferences. Websites can be designed to respect these preferences to enhance accessibility for users with visual impairments. This is done via font scaling—adjusting the font size in a digital interface to improve readability and ensure that text displays appropriately across different devices and screen resolutions. We use CSS units compatible with web browser font size preferences, so the text in our user interface scales proportionately to the user's selected font size.

Font Scaling for the Mobile App

To learn about mobile font scaling and changing font size on mobile devices, go to Mobile Font Size.