Locked Users from Risk Rules

If a user is locked due to a risk rule, the request they make in Digital Banking immediately following the lock directs them to the login page. Any scheduled transfer for a locked user will execute as scheduled. If your institution uses the core for processing recurring transfers, you must cancel the transfers in the core. If your institution uses Narmi for processing recurring transfers, you can cancel the transfers in the Admin Platform.

To see whether a user was locked because they triggered a risk rule or manually locked by staff, go to the account history section of the user's profile. If the user.lock Action shows the user as the Actor, they triggered a risk rule. If it shows a staff user as the Actor, then the user was locked manually.

To add a new risk rule that will lock a user, go to Add a New Risk Rule.

To learn how your staff can lock a user manually, go to Lock or Unlock User.