Use the Transfer option to schedule a one-time transfer or a recurring transfer to or from an internal or external account (me-to-me transfer). A recurring transfer is a scheduled transfer for a fixed amount at regular intervals. For more information on how recurring transfers work, go to Recurring Transfers. For more information on how Narmi handles {{glossary.ACH}} transfers, go to About ACH Transactions. For information about {{glossary.FedNow}} transfers, go to About FedNow.

Please note:
Any scheduled transfer for a locked user will execute as scheduled, whether a risk rule or a Narmi Function locks the user.
At this time, we do not allow transfers from a new external account to a new external account.

To schedule a internal or external transfer:

From the Transfer page on web or mobile, select Transfer.
On the page that appears, enter the following information:
- Amount – Enter the amount of money to transfer. Transfer limits can be applied to individuals or organizations via segmentation. For more information, go to Transfer Limits.
  If your financial institution has limits on transfers or is set up to provide disclosures, a link to View your transfer limits and disclosures is available. For information on limits, go to Transfer Limits. For instructions on editing disclosures, go to Transfer Disclosures.
- From – Select the account that the money will be transferred from. For instructions on adding a new external account, go to Add a New Account.
- To – Select the account that will be receiving the money. For instructions on adding a new external account, go to Add a New Account.
Select Next to proceed with the transfer.
At any time, select Cancel on the web app or the back arrow on the mobile app to cancel the transfer.
What users see on the next page depends on the type of transfer:
Internal Transfers or External Transfers without FedNow
For transfers between a user’s internal accounts or transfers to external accounts where the sending institution does not have FedNow enabled, the following fields are available:
- Frequency
  Once
  Daily
  Weekly
  Every two weeks
  1st and 15th
  Monthly
  Yearly
- Date – Select a date from the calendar that appears; the default is today’s date.
- Memo (optional) – Enter a short description of the transfer. This will appear in the posted transaction's "Description" field. This memo is visible for recurring transfers and all subsequent transactions. To hide this memo field for all users, please contact your Narmi Relationship Manager.
External Transfers with FedNow
For transfers to external accounts where the sending institution has FedNow enabled, and the recipient institution is capable of receiving FedNow transfers, the following fields are available:
- Delivery speed (this option appears only if the sending institution has FedNow enabled and the recipient institution is capable of receiving FedNow transfers)
  Arrives instantly – Transferred using the FedNow service
  Arrives in 1-3 business days – Transferred via ACH
Select View pricing and fees to review the pricing and fees associated with FedNow sends. To configure pricing, fees, and limits for your institution, please contact your Narmi Relationship Manager.
- Frequency (this option appears only if Arrives in 1-3 business days is selected)
  Once
  Daily
  Weekly
  Every two weeks
  1st and 15th
  Monthly
  Yearly
- Date (this option appears only if Arrives in 1-3 business days is selected) – Select a date from the calendar that appears; the default is today’s date.
- Memo (optional) – Enter a short description of the transfer. This will appear in the posted transaction's "Description" field. This memo is visible for recurring transfers and all subsequent transactions. To hide this memo field for all users, please contact your Narmi Relationship Manager.
Select Next.
If your institution has Elevated Authentication enabled for external transfers, and an external account was selected in step 2, the next page requires identity verification by entering a two-factor authentication (2FA) code. Select a verification method and select Continue. Follow the prompt on the next page to enter the code that appears on the trusted device.
To enable or disable Elevated Authentication for external transfers, go to Narmi Command under Institution Settings > Features Requiring Elevated Authentication > external_transfers. After a user completes the 2FA step, they remain in Elevated Authentication Mode for the length of time in seconds that is specified by Elevated Authentication Mode Duration institution setting. To ensure that a user has sufficient time to receive and enter their authentication code, the default is 600 seconds (or 10 minutes).
For users who have {{glossary.biometrics}} set up on their mobile device, Elevated Authentication uses biometric verification instead of 2FA. Please contact your Narmi Relationship Manager to enable sudo mode biometrics for your institution.
For more information, go to Elevated Authentication.
Review the transfer information and select Send money.
A transfer receipt page appears for confirmation. Select Done to return to the Narmi Banking dashboard, or select Make another transfer to return to the Transfers page.

If a FedNow transaction is declined due to transaction monitoring or rejected by the receiver institution, the sender receives a rejection message on the payment receipt page. The message does not specify the reason for rejection. Your institution can customize this rejection message by contacting your Narmi Relationship Manager.

Add a New Account

To add a new account to transfer money from or to:

In the Make a Transfer dialog, select From or To, then select Add a new external account on web or Add an account on mobile.
In the dialog that appears, choose to instantly or manually add a new bank account:
- Instantly add – With this option, select the external institution and enter the credentials to instantly verify the account.
- Manually add – With this option, enter the account and routing numbers for the external bank, which will be verified with two microdeposits.
For manual adds, the account must be verified. Once the two microdeposits are received (which may take up to 3 business days), select your name in the upper right corner, then select Settings. Under Accounts, next to the account name, select Verify. In the dialog that appears, enter the amounts of the two deposits. Select Confirm and activate account. A confirmation message appears when the activation is successful.

Edit a Scheduled Transfer

Important Information Regarding Editing Transfers

Editing transfers is NOT available if a user seeks to:

Edit a recurring transfer with an end date
Edit a transfer and maintain a frequency not supported by Narmi (for example, every six months)
- You can edit to a frequency supported by Narmi. For example, if a customer recently converted to Narmi and has a transfer that occurs every six months for $100, they can edit it to occur every month for $100, but they cannot edit it to every six months for $101.
(Business banking only) Edit a transfer for which a user does not have permission to access both accounts (for example, a Collaborator who can only access the source account).

Note: Editing scheduled transfers is not available if your institution uses the core for processing recurring transfers.

To edit a transfer on the web app:

From the top navigation bar, select Accounts, then select the source or destination account.
In the Scheduled transactions section, select the One time or Recurring tab (if available).
Find the transfer and select the three dots, then choose Edit.
In the dialog that appears, change any of the fields, then select Save changes.

To edit a transfer on the mobile app:

Select the source or destination account.
Expand the Scheduled transactions section and select a transfer row to edit it.
Change any of the fields and select Save changes.

Delete a Scheduled Transfer

Note: Deleting scheduled transfers is not available if your institution uses the core for processing recurring transfers.

To delete a transfer on the web app:

From the top navigation bar, select Accounts, then select the source account from which the money will be transferred.
In the Scheduled transactions section, select the One time or Recurring tab (if available).
Find the transfer and select the three dots, then choose Delete.
In the confirmation dialog that appears, select Yes, delete.

To delete a transfer on the mobile app:

Select the source or destination account.
Expand the Scheduled transactions section and select a transfer row to open it.
Select Delete on the upper right.
In the confirmation message that appears, select Yes, delete.

External Transfer History