Enrollment Debugger

If a user encounters an issue verifying their identity when enrolling in Digital Banking, you can use the Enrollment Debugger to troubleshoot. The debugger indicates which field does not match the information in the core banking system for that particular account number/core user ID. Using this information, you can follow up with your core team/provider to correct information in the core.

To use enrollment debugger:

1. From the Admin Platform, select Manage Users on the top navigation bar. 
2. Select Enrollment Debugger.
   
   
3. On the page that appears, enter a user's information and select Submit.

Any verification errors display onscreen after selecting Submit. The error indicates which field does not match the information in the core banking system for that particular account number/core user ID.

If there are no errors, a confirmation message appears.