Direct Deposit

Direct deposit in Narmi Banking is a secure and convenient way for your consumer users to automatically receive payments, such as their salary, tax refunds, or government benefits, directly into their accounts. By setting up direct deposit, they’ll gain immediate access to their funds on payday, eliminating the need for trips to the bank. For your institution, direct deposit reduces administrative costs, enhances security, and increases customer satisfaction and primacy.

Consumer users have two options for direct deposit: automated and manual.

• Automated – Narmi Banking integrates with Pinwheel for automated direct deposit. Pinwheel is a fintech company that provides an API platform designed to connect financial institutions and other businesses to consumer payroll data. Users grant Pinwheel permission to connect directly to their payroll platform, allowing for automatic updates to their direct deposit information without needing to leave the banking app.

• Manual –  Users can copy their onscreen account number and routing number, which they can use to manually update their payroll portal or elect to download a pre-filled direct deposit form to submit to their employer.

To enable direct deposit at your institution, please contact your Narmi Relationship Manager. They will also configure the eligible product types for direct deposit (e.g., checking, savings, etc.).

Direct Deposit User Flow

Consumer users follow these instructions to set up direct deposit in Narmi Banking:

1. On the web app, go to Tools > Direct deposit.

   

   On the mobile app, go to More > Direct deposit.

   

   You can also set up a Guide that includes a direct deposit step. Guides prompt users to complete key actions from the web dashboard or mobile home screen, ensuring they unlock the full value of your banking services. Your staff can easily create and manage these targeted guides in Narmi Command, adding other tasks such as downloading the mobile app and enrolling in paperless statements. For more information, go to About Guides.

   

2. On the page that appears, there are two direct deposit options:
   

   We’ll do it for you (Automated)

   This option allows users to automatically set up their direct deposit by searching for a provider and logging in with their credentials.

   a. Select Find a provider to find an employer, payroll provider, or unemployment agency.

   

   b. On the dialog box that appears, select Get started.

   

   c. Start typing in the Search all box to find a provider. Some businesses use payroll service providers, so users may need to search for a payroll provider if the company name is not found.

   

   d. Log in by entering the provider credentials. Select Continue.

   

   e. A confirmation appears when preferences are updated. Select Return to [institution name] to close the dialog box.

   

   I’ll do it myself (Manual)

   This option allows users to obtain their account number and routing number, which they can use to manually update their payroll information or download a pre-filled direct deposit form to submit to their employer.

   a. Select the account to deposit funds into, then copy the routing number and account number to manually update a payroll portal.
   Alternatively, select Fill out direct deposit form to download a Direct Deposit Enrollment Form in *.PDF format.

   

   b. If Fill out direct deposit form is selected, a dialog box appears to enter the employer’s name and choose how much of the check to deposit: Entire paycheck, Percentage, or Value. After entering the percentage or value, select Continue.

   

   c. Next, select Download form to save the Direct Deposit Enrollment Form in PDF format.

   

   A confirmation message appears, and a confirmation email with the form is sent to the user. Go to Direct Deposit Configuration for instructions on editing this email template.

   An example of the form is shown below:

   

Direct Deposit Configuration

To enable direct deposit, please contact your Narmi Relationship Manager. Then, your institution has control over the following settings in Narmi Command, under Configurations > Institution settings:

• Direct Deposit Manual Enrollment Email Template (optional) – The email sent when a user successfully downloads a direct deposit form. This includes an attachment with the Direct Deposit Enrollment Form PDF.

• Direct Deposit Authorization (optional) – The authorization text shown above the customer's signature on the manual Direct Deposit Enrollment Form.

• Direct Deposit Disclaimer (optional) – The disclaimer text shown below the customer signature on the manual Direct Deposit Enrollment Form.

• Direct Deposit Provider – This will be set to Pinwheel to use our Pinwheel integration + manual enrollment or set to None for manual enrollment only.

• Direct Deposit SSO Metadata – This is required if using Pinwheel; enter your institution’s Pinwheel api_key, api_secret, and url. Optionally, if the Pinwheel setup was configured as a "banking platform,” you must also configure the customer_id.