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Article summary

Zelle is a payments network and service that allows users to rapidly move money from one US bank account to another. While Zelle can be enabled across a variety of core banking systems, we currently support the following cores:

  • Zelle via Jack Henry Associates (JHA) PayCenter, which only works with the major Jack Henry cores: SilverLake, Symitar Episys, CIF 20/20, or Core Director
  • FIS Zelle, which works with the FIS core

If you wish to enable Zelle at your financial institution, please reach out to your Narmi General Manager for guidance on the next steps.

To use Zelle, an account must be a consumer (non-business) account and must contain a valid first name, valid last name, valid address (no special characters), and a unique tax ID (for example, a Social Security Number). Additionally, while it is not validated by Zelle/JHA/FIS, all users must be 13 years old or older. Your financial institution is responsible for restricting Zelle access to these allowed users by segmenting them in our Admin Platform. Please contact your Narmi Implementation Manager for assistance with segmentation.

For more information on using Zelle, go to the Zelle FAQ.

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