Account Services

The options under Account services vary depending on the financial institution and the type of account. Common services are managing cards, managing bill pay, stopping payment on a check, and requesting a cashier's check. Please contact support@narmi.com for assistance with customizing these services.

To access services from the web app, select a specific account, and on the right side of the account page, go to the Account services section. 

To access services from the mobile app, select a specific account, then select the three dots on the upper right. A drawer opens with a list of Services.

The following services are available:

• Edit Account Name (Mobile Only) – Select Edit account name to change the name of the selected account on the mobile app.
  To change the account name on the web app, hover over the name at the top of the account page. Select the pen icon that appears.
  
• Manage Cards – Select Manage cards to freeze the debit or credit cards associated with the account to reduce potential fraud risk. For more information, go to Cards.
  
  
• Manage Bill Pay – Bill Pay is a service that allows your customers or members to pay bills (rent, mortgage, phone, utilities, etc.) via the web or mobile app, without having to write and mail physical checks. Easily organize bills, save time, and avoid late fees. Selecting Manage Bill Pay redirects the user to the iPay website for advanced features like canceling payments and editing payees. For instructions on transferring money quickly via bill pay, go to Transfers - Bill Pay.
  
  
• Stop Payment on a Check – A stop payment is a request for a bank to stop a check or recurring debit payment waiting to be processed. Stop payment requests can only be made by the account holder who sent the original payment. Payments cannot be stopped on checks that are in process or already processed.
  To stop a payment, in Services, select Stop payment on a check. You can select whether to stop payment on a Single check or you can specify a Range of checks. Entering a range of check numbers can help protect consumers from fraud by being able to cancel all their existing and/or potential future checks. There is no limit to the number of checks you can stop payment on. The range of checks option is enabled by default. To hide it, please contact support@narmi.com.
  
  For information on viewing the stop payment request history, go to Requests.
  
  
  
  
• Request a Cashier's Check – Select Request a cashier's check to request a withdrawal via cashier's check to be mailed to the account's address on file. Enter the check amount desired and select Request check.
  Note: This feature is only available if your institution uses the Symitar Episys core banking system. To configure, go to the Admin Platform > Institution Settings > Enable Check Withdrawal. The feature is on (set to True) by default.