Locked Users from Risk Rules

If a user is locked due to a risk rule, the request they make in Digital Banking immediately following the lock directs them to the login page. Any scheduled transfer for a locked user will execute as scheduled. If your institution uses the core for processing recurring transfers, you must cancel the transfers in the core. If your institution uses Narmi for processing recurring transfers, you can cancel the transfers in the Admin Platform.

To see whether a user was locked because they triggered a risk rule or staff manually locked them, go to the account history section of the user's profile. If the user triggered a risk rule, the user.lock Action includes the rule name they violated. 

If a staff user manually locks a user, the user.lock Action contains no rule name and the staff user's email address displays in the Actor column.

To add a new risk rule that will lock a user, go to Add a New Risk Rule.

To learn how your staff can lock or unlock a user manually, go to Lock or Unlock User.