Allow or Deny IP Addresses

Internet Protocol (IP) addresses are unique numerical labels assigned to devices connected to the Internet, like a home address for your computer. Controlling access to your network via IP address is an important security measure to mitigate threats, protect resources, and aid in incident response. By specifying which IP addresses are allowed (whitelisted) or blocked (denylisted), your institution can restrict access to authorized users or prevent unauthorized users from accessing the Narmi platform. 

To find your IP address, from your testing device, go to https://whatismyipaddress.com/.

IP Whitelist 

To ensure your staff can access the Narmi platform from any device, you can whitelist their IP address within the Admin Platform. Whitelisting is important for UAT testing if you're not using your institution's VPN connection. 

Note: If you contacted our Support team to whitelist any IP addresses manually, those will remain allowed but are not displayed in the Admin Platform.

There are two whitelist settings:

• IP Addresses Allowed to Access Narmi Platform – This setting allows IP access to all Narmi products—Digital Banking, Account Opening, Admin Platform, and APIs. This setting is overridden by the IP Addresses Denied Access to Narmi Platform setting.
• IP Addresses Allowed to Access Narmi Admin Platform – This setting allows IP access only to the Admin Platform. This is overridden by the setting above and overridden by the IP Addresses Denied Access to Narmi Platform setting.

To allow specific IP addresses:

1. In the Admin Platform, go to Configurations > Institution settings and search for either IP Addresses Allowed to Access Narmi Platform or IP Addresses Allowed to Access Narmi Admin Platform. Select Edit.
   
   
2. On the page that appears, select Add item.
   
   
3. In the item 1 box, enter the IP address with "/32" added to the end. For example, if you want to allow access from IP address 1.2.3.4, enter 1.2.3.4/32.  Select Add item to add another IP address. Select Delete item to remove an IP address.
   
   
4. Enter a note about the change in the Note field (required) and select Save Changes.

IP Denylist

To protect against fraud, you can block the IP address within the Admin Platform when your institution identifies a bad actor. Denying IP access blocks access to all Narmi products—Digital Banking, Account Opening, Admin Platform, and APIs. Blocked users are directed to a "Permission denied" page.

Note: This list overrides any IP addresses you added in the IP Addresses Allowed to Access Narmi Platform and IP Addresses Allowed to Access Narmi Admin Platform settings. If you contacted our Support team to manually block any IP addresses, those will remain blocked but are not displayed in the Admin Platform.

To block specific IP addresses:

1. In the Admin Platform, go to Configurations > Institution settings > IP Addresses Denied Access to Narmi Platform. Select Edit.
   
   
   
2. On the page that appears, select Add item.
   
   
   
3. In the item 1 box, enter the IP address with "/32" added to the end. For example, if you want to deny access from IP address 1.2.3.4, enter 1.2.3.4/32.  Select Add item to add another IP address. Select Delete item to remove an IP address.
   
   
   
4. Enter a note about the change in the Note field (required) and select Save Changes.