As a Narmi client, your financial institution (FI) receives ongoing bill pay support from both Narmi and Fiserv (CheckFree). Narmi is your primary point of contact, and we work closely with Fiserv to ensure your bill pay experience runs smoothly.

Key Fiserv Support Platforms

Support processes and tools may vary depending on your specific Fiserv products and support package, but here is a general overview of how support is usually structured:

PartnerCare
- Typically accessible directly by FI staff
- Used for customer-level bill pay and transactional inquiries, such as:
  - Payment research or investigations
  - Proof of payment
  - Late payment or missed delivery inquiries
  - Payment history reviews
  - eBill issues
  - Payee list management and updates
  - Payee moves or changes
Client360
- Used exclusively by Narmi support - not directly accessible by FI staff.
- Narmi will engage Fiserv via Client360 on your behalf for more technical issues or platform-level support, including:
  - Errors during customer login or enrollment
  - Issues scheduling payments
  - Missing or incorrect payment history
  - Display errors (e.g., blank screen)
  - Product-related questions or feature requests
  - PartnerCare access requests (e.g., new IDs, password resets)
  - Admin access, IP whitelisting, or reporting issues

Ongoing Support and Implementation Guidance

During implementation, the Narmi team will provide additional information tailored to your institution’s configuration.

If you have any questions about your bill pay support setup or need help accessing the appropriate channels, please don’t hesitate to contact your Narmi team.