Add Funding Accounts

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Users can add an additional account to fund payments in the iPay platform.

To add an additional funding account:

  1. In the iPay platform, select My Account > Pay from accounts > Add account.

    Account management interface showing options for personal and security information.

  1. Enter the following information:

    • Account nickname

    • Account number

    • Confirm account number

    • Account type

    Select Next

  1. Once the details are reviewed, select Submit.

  1. A confirmation page displays.
    Confirmation message for successfully adding a payment account with details listed below.

  1. Select View accounts to see that the newly added funding account shows as “pending.” This will show as pending until your institution’s back office reviews and approves the added funding account.

    List of accounts showing statuses, with 'Test Checking' highlighted as pending.

  1. When additional funding accounts have been added, the Pay from menu is available with the ability to select the desired account.

    Payment schedule for Duke Energy Indiana with highlighted payment options and totals.