Manual Reviews & Evaluations

If an application does not meet the criteria in the Alloy workflow to be approved, nor does it meet the threshold to be rejected, the application is sent to "Manual Review". This article is designed to provide additional context and instruction as your institution evaluates applications sent to "Manual Review" in the Alloy platform. 

Overview

An Entity is defined as an individual, a business, or a group. The entity/entities page will be updated as the person moves through stages, for instance, from Manual Review to Approved/Denied.

An Evaluation is the summary and results of an Entity’s application. The evaluation is just the end result of each workflow and does not change as the person keeps moving through the process. 

An Entity may have multiple Evaluations, and each evaluation is only looking at a single point in time. If at the end of a workflow, the Entity (person) is in Manual Review, that Evaluation will be in Manual Review. 

In the case of Manual Review, it would be the entity getting reviewed. The evaluation will stay in Manual Review whether the entity is approved or denied.

Evaluations are run per application or "per group" (vs. per applicant). This way, your financial institution can decision on an application level (vs. applicant level).

A group is a way for Alloy to identify a unique application. A group can have multiple people (e.g., joint application).

A person is a way for Alloy to identify a unique applicant. A person can have multiple onboarding decisions made on themselves.

With how Narmi is integrated with Alloy, your institution should always use the "Review Group" button in the top right as the last step when reviewing. Narmi's current implementation of Groups doesn't align with the intended implementation. Therefore, with how Narmi is integrated with Alloy, your institution would need to use the "Review Group" button in the top right as the last step when reviewing.

For Joint Applications, your institution should review and decision both the individual(s) AND the group itself. If the individual(s) is not reviewed, the application could become stuck in "Review". 

An easy way to tell when a Group is in this state is when you view the Group detail page, the outcome here is still showing as "None" - highlighted in red in the screenshot below (although you see the outcome of Approved for the Group from the Review Queue list page).

Manual Review (what to review)

• Take note of what PII was matched and unmatched
• Review fraud scores and ranges
• Review reason codes for additional context (but not deciding factor)
• Moderate risk will still allow the evaluation to continue to KYC
• If you see “services have not been run/verified” - it’s likely that they were deemed fraudulent and did not pass through KYC

Flow (in what order to review the information)

• Evaluation outcome > Matched Data > Tags > Fraud Scores > Reason Codes

Tags (how to dig deeper into the flagged tags)

• Tags can be directly correlated to the workflow which is also connected to the fraud score
  • Open the workflow in a new tab
  • Select the tag that is displayed
  • The triggers for that tag will show why that tag was resulted in

Steps to Manual Review

1. Select Review Queue on the sidebar.
2. Select the group application.
3. Review the group.

*For Joint Applications, your institution should review and decision both the individual(s) AND the group itself. If the individual(s) is not reviewed, the application could become stuck in "Review". 

For more information, go to "How do FI staff action applications in Alloy?" in FAQs.