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Troubleshooting Two-factor Authentication (2FA) Issues
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Contents
Troubleshooting Two-factor Authentication (2FA) Issues
6 Articles
in this category
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Two-factor Authentication (2FA)
Two-factor authentication (2FA), also known as multi-factor authentication (MFA), is a security process that requires users to provide two different authentication factors to access an account or system. Typically, this involves something the user k...
Troubleshooting Steps for 2FA
If a user has issues with receiving verification codes on their trusted device, here are some basic steps to help you resolve these issues. For codes received via email, make sure the user's email is spelled correctly and have them check the spam/...
Two-factor Authentication Devices
The Two-Factor Authentication section of the user profile lists the devices chosen by the user for two-factor authentication (2FA), which users can manage in their Digital Banking Settings . This article describes the three options in this sectio...
Generate Backup Codes for Locked Users
If a user is locked out of Digital Banking because they do not have access to their two-factor authentication device, you can generate emergency backup codes from the Admin Platform. Staff users with the permission "Can generate lockout codes user" ...
Generate Backup Codes for Enrollment
Note: This scenario only applies to institutions that do not support email as a two-factor authentication (2FA) method. Permitted 2FA methods can be customized via the Admin Platform under Institution Settings > Permitted Two-factor Authenticat...
Unprompted Two-factor Authentication Code
If a user receives a two-factor authentication code and was not attempting to log in, it is likely the case that a data aggregator is attempting to retrieve data. This should only occur if a user has previously shared their login information through...
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Confirm password should be same as new password
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