Person-to-Person Transfers (P2P)

The Paymentus Person-to-Person (P2P) solution enables bank customers or credit union members to electronically “Send Cash” from their banking account to anyone’s account at another financial institution — simply, securely, and promptly. 

With Paymentus the P2P process is simple. A bank customer or credit union member simply provides the email or phone number of whom they want to send money and the amount. 

The recipient is then notified by email or text message with instructions on how to securely accept the funds. 

Once completed, the funds are electronically transferred and the transaction is complete. It’s simple, safe and fast!

Sending a P2P Transfer

1. Initiate the P2P transfer flow in Digital Banking by selecting P2P Payments under Services on the home dashboard.

2. On the Send Money page that appears, in the To section, select the recipient of the transfer.

Note: Go to Adding a New Recipient for instructions on how to add a new recipient.

3. Enter the following information, then select Send.

• Account from which the funds will be sent
• Email/Mobile # (should pre-populate once the recipient is selected in the previous step)
• Transfer amount
• Security question & answer
  • Note: Requiring a security question is a setting that your institution can configure
• Send date
• Frequency
• Indicate if an alert should be sent once funds are delivered
• Personal message to the recipient (optional)

4. Once the transfer is submitted, it will appear in the Scheduled section at the bottom of the screen.

Recipient Management

Adding a New Recipient

1. From the Send Money page, select Add in the People section on the right.

2. Enter the new recipient's name and email or mobile number. Select Save.

3. The new recipient displays in the People section.

Deleting an Existing Recipient

1. Select the arrow next to an existing recipient.

2. Select Delete.

Note: As called out in the red text, any edits made to the recipient information will be applied to future payments, but not to payments already in process.

Debit Card Management

Debit cards may be added to use as a source for sending funds. 

Adding a Debit Card

1. From the Send Money page, select Add in the Customer Cards section on the right.

2. Enter the debit card details and select Save.

3. The newly added debit card displays in the Customer Cards section.

Deleting a Debit Card

1. Select the arrow next to an existing debit card.

2. Click Delete

Transaction History

To view past transactions sent via the P2P platform, Select the arrows next to the month/year to display the monthly history.

A complete history of P2P and Bill Pay transactions can be viewed in Payment Activity.